Current jobs related to Supervisor - Customer Care - Overland Park - WaterOne

  • Virtual/Work-at-Home - Customer Care Agent (Overland Park, KS)

    4 months ago

    Overland Park, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Overland Park, KS)** **Department:** Ops-Hourly **Location:** Overland Park, KS **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** ****Full-Time Positions Available (CST) - Shifts available between 2 pm and Midnight (includes weekends)****...

  • Clinical Supervisor

    3 months ago

    Overland Park, United States Agape Care Group Full time

    Overview: Join Our Team as an RN Clinical SupervisorWe are looking for impeccable leaders to join our team who are committed to creating meaningful patient experiences.  As a clinical supervisor, you'll manage the coordination, supervision, and implementation of professional and supportive services for our hospice patients in a safe, cost-effective manner....

  • Care Coordinator for In-Home Care Services

    3 days ago

    Overland Park, Kansas, United States Phoenix Home Care & Hospice Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Care Scheduling Coordinator to join our team at Phoenix Home Care & Hospice. In this role, you will be responsible for coordinating care delivered by aide/nurse staff in the homes of our clients, developing and maintaining relationships with clients and their families, and representing our...

  • Dishroom Supervisor

    3 weeks ago

    Overland Park, Kansas, United States Aramark Full time

    Job Title: Dishroom SupervisorAt Aramark, we are seeking a highly skilled and experienced Dishroom Supervisor to join our team. As a key member of our food service operations, you will be responsible for overseeing the sanitation operations at our location and coordinating the timing of tasks to ensure their completion.Key Responsibilities:Supervise the care...

  • In Home Care Coordinator

    4 months ago

    Overland Park, United States Phoenix Home Care & Hospice Full time

    Are you a team player with a heart for people? Are you cool under pressure? Are you organized and fun to work with even in a fast-paced environment? Then Phoenix Home Care and Hospice might want to hear from you! This position offers the right candidate a challenging position with an opportunity for growth. Candidate must be highly organized,...

  • In Home Care Scheduling Coordinator

    3 weeks ago

    Overland Park, United States Phoenix Home Care & Hospice Full time

    Are you a team player with a heart for people? Are you cool under pressure? Are you organized and fun to work with even in a fast-paced environment? Then Phoenix Home Care and Hospice might want to hear from you! This position offers the right candidate a challenging position with an opportunity for growth. Candidate must be highly organized,...

  • Home Care Coordinator

    2 weeks ago

    Overland Park, Kansas, United States Phoenix Home Care & Hospice Full time

    Transform Lives with Phoenix Home Care & HospiceWe are seeking a highly organized and detail-oriented Home Care Coordinator to join our team. As a key member of our care team, you will be responsible for coordinating the delivery of care services to our clients in their homes.About the Role:Develop and maintain relationships with clients and their families...

  • Front Desk Supervisor

    6 months ago

    Overland Park, United States Davidson Hospitality Group Full time

    Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadershi Front Desk, Supervisor, Hospitality, Operations, Leadership, Guest Experience

  • Home Care Scheduling Coordinator

    2 weeks ago

    Overland Park, Kansas, United States Phoenix Home Care & Hospice Full time

    About the RoleWe are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team at Phoenix Home Care and Hospice. As a key member of our team, you will be responsible for coordinating care delivered by aide/nurse staff in the homes of our clients.Key ResponsibilitiesDevelop and maintain ongoing relationships with clients and their...

  • Home Care Scheduling Coordinator

    6 days ago

    Overland Park, Kansas, United States Phoenix Home Care and Hospice Full time

    Job DescriptionAre you a detail-oriented individual with excellent organizational skills? Do you have a passion for providing exceptional care to others? We are seeking a highly organized and detail-oriented Care Coordinator to join our team at Phoenix Home Care and Hospice.This challenging position offers the right candidate a chance to grow and develop...

  • Technical Customer Care Specialist

    4 weeks ago

    Overland Park, Kansas, United States Sunlighten Full time

    Job DescriptionSunlighten is seeking a skilled Technical Customer Care Representative to join our growing Customer Care team. In this role, you will provide exceptional customer service to our clients, addressing their inquiries and resolving any issues related to our infrared saunas. Your expertise will be essential in ensuring customer satisfaction and...

  • Nursing Supervisor RN House Supervisor

    2 weeks ago

    Overland Park, Kansas, United States HCA Full time

    Deliver Exceptional Care with Our TeamWe are seeking a dedicated and compassionate RN House Supervisor to join our team at Overland Park Regional Medical Center. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our medical center during evening, night, weekend, and holiday shifts.About the RoleThis is a...

  • Customer Service Representative

    4 weeks ago

    Overland Park, United States Ajilon Full time

    Ajilon - JobID: 46C91574-F7F9-489F-B02D-DBADF53FA55B [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Technical Customer Care Representative

    4 weeks ago

    Overland Park, United States Sunlighten Full time

    Sunlighten is looking for a few Technical Customer Care Representatives that are eager to join a successful and growing Customer Care team. In this role, you will take/respond to phone calls from Sunlighten customers regarding any questions about their sauna, diagnose any issues, and find a solution. You will communicate with customers by phone, email, and...

  • Retail Sales Supervisor

    2 weeks ago

    Overland Park, Kansas, United States Staples Full time

    Key ResponsibilitiesBuild strong relationships with customers to provide tailored print and marketing solutionsDrive customer satisfaction by focusing on engagement, quality, and communityCoach associates in exceptional service, consultative selling, and total solutionsAbout the RoleAs a Retail Print Sales Supervisor at Staples, you will play a key part in...

  • Community Center Supervisor

    1 week ago

    Overland Park, Kansas, United States City of Overland Park Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Part-time Assistant Supervisor at the Matt Ross Community Center. As a key member of our team, you will be responsible for supervising the community center building and assisting patrons with the use of facilities.ResponsibilitiesSupervise community center building...

  • Restaurant Supervisor

    1 week ago

    Overland Park, Kansas, United States Prezzo Full time

    Restaurant Supervisor OpportunityAbout the Role:We are seeking a passionate Restaurant Supervisor to join our Prezzo team at Vangarde Shopping Park in York. As a Restaurant Supervisor, you will play a crucial role in delivering exceptional customer service and contributing to the success of our restaurant.Key Responsibilities:Lead by example and demonstrate...

  • Restaurant Supervisor

    1 month ago

    Overland Park, Kansas, United States Blue Lake Eatery & Bar Full time

    Join Our Team at Blue Lake Eatery & BarWe are seeking an experienced and enthusiastic Restaurant Supervisor to join our team at Blue Lake Eatery & Bar in Lake Tekapo, Canterbury. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.About the...

  • Medical Technologist Supervisor

    3 days ago

    Overland Park, Kansas, United States NYU Winthrop Full time

    At NYU Winthrop, we are committed to delivering exceptional care to our patients and clients. As the SUPERVISOR, REVENUE AND ACCOUNTS RECEIVABLE-COMMUNITY CARE, you will play a critical role in ensuring the efficient management of our billing and collections processes.Key Responsibilities:Supervise daily billing and collections activities to ensure maximum...

  • Customer Service Assoc

    5 months ago

    Overland Park, United States Capitol Federal Savings Bank Full time

    Job Description: Role Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time....

Supervisor - Customer Care

4 months ago

Overland Park, United States WaterOne Full time
Job DescriptionJob Description

Summary/Objective

The purpose of this position is to directly manage and positively affect the customer experience and promote good public relations for WaterOne. Under the general supervision of the Manager-Customer Service, the incumbent supervises the employees who serve as WaterOne’s primary point of contact for customers via phone and email. The Supervisor is responsible for ensuring that staff members are properly trained, that interactions meet quality expectations, that documentation of processes, policies, and knowledge are up-to-date, and that each customer’s journey through the organization is timely and accurately reflected in all systems.

Pay Range from: $82,400.00 annually.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • · Maintains quality interactions with customers. Monitors a random selection of calls and emails against key performance indicators in place at the time the call is recorded.
  • · Maintains availability to reps throughout the day to provide information, resources, and answers to questions and situations reps encounter when responding to customers.
  • · Validates that processes, documentation and follow up on customer issues/concerns/complaints are completed per customer service standards.
  • · Investigates and handles escalated customer interactions and attempts to resolve problems to the satisfaction of the customer.
    • · Collaborates with other departments on behalf of customers to provide a high level of service. This entails following up on notifications, results of investigations and requests for information. Works to refine interdepartmental processes and communications.
  • · Recommends operational changes and business process improvements to ensure peak departmental proficiency. Owns and drives approved changes through implementation.
  • · Supervises the call center queues throughout the day to monitor and adjust the efficiency of staff in an effort to ensure timely responsiveness.
  • · Maintains pre-queue and queue messages on a seasonal basis, or as needed.
  • · Creates a feedback mechanism to track team’s monthly progress against performance goals and provides the necessary team and individual training and coaching through team huddles, regular one-on-one meetings, annual performance reviews and other ad hoc performance discussions, as needed.
  • · Develops agenda, leads, and provides detailed notes on team meetings. Drives areas of improvement by listening to team’s feedback and taking that feedback to proactively break down barriers, refine processes and adjust communications to drive efficiency.
  • · Develops and maintains procedural documentation in the department’s internal site. Provides instruction and guidance to all employees affected.
  • · Ensures all interactions with customers and actions taken on accounts are documented so that information in the CRM accurately reflects each customer’s history.
  • · Provides updates on a continuous basis to department staff regarding situations potentially affecting customer interactions.
  • · Monitors and analyzes call center statistics against goals. Establishes standards and metrics pertaining to call volume.
  • · Manages activity with vendors and tools used in the department, such as after-hours answering services, customer-facing sites, customer satisfaction surveys, Customer Relationship Management system, and backend administrative modules.
  • · Maintains an up-to-date, comprehensive new hire training program including the library of call recordings. Delivers a consistent onboarding experience to all new hires.
  • · Designs and implements training and quality control strategies and materials to ensure quality control and professional development of staff.
  • · Utilizes established feedback mechanism to report call center and team’s performance to department manager.
  • · Reviews transaction reports in support of fraud prevention and identification.
  • · Performs all other tasks pertaining to supervising, training, and assisting with the professional development and performance management of staff.
  • · Promotes safe work practices by all staff members. Helps ensure compliance with all safety rules and requirements.

Other Duties

  • · Will act as back-up for other Supervisors in the department.
  • · May act as back-up for the Manager-Customer Service, including when the Emergency Operations Plan is activated.
  • · Performs other job duties as assigned.

Required Education, Skills & Experience

  • Bachelor’s degree in Business Administration or a closely related field; minimum of three years Customer Service experience; minimum of two years’ experience supervising Customer Service Representatives in a Customer Call Center or Customer Service Department; or equivalent combination of education and experience.
  • Must have strong problem solving and dispute resolution abilities.
  • Ability to work with customers in a consultative manner treating each customer’s situation as unique in an effort to find resolution.
  • Demonstrate leadership skills and ability to set and communicate performance goals and expectations.
  • Experience writing and presenting employee performance appraisals as well as holding regular one-on-one employee meetings where ongoing performance expectations and actual performance are discussed.
  • Must have the ability to obtain a thorough understanding of WaterOne rules, regulations, and other standards as they apply to customers.
  • Must be knowledgeable in current Call Center/Customer Service metrics.
  • Must be proficient using the MS Office suite of applications, including Word, Excel, Outlook, and PowerPoint.
  • Experience with enterprise resource planning (ERP) software such as SAP preferred. Experience with Customer Information System (CIS) and Customer Relationship Management system (CRM) is preferred.
  • Demonstrated listening skills and ability to uncover/identify issues and challenges then find solutions in support of continuous business process improvement and increasing departmental efficiency.
  • Must be familiar with web applications as they relate to customer service functions, communications, paperless billing and online payment systems.
  • Must have strong verbal, business writing and communication skills, and be a good listener.
  • Must have proven ability to exercise good judgment and solve simple to complex problems.
  • Must have good work habits, continuously meet attendance expectations, and display a professional demeanor.
  • Must pass post offer drug screen and background verification (may not apply to current employees).

Preferred Education, Skills and Experience

  • Knowledge of SAP software.
  • Experience with Customer Information System (CIS) and Customer Relationship Management system (CRM).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to move or transport items weighing up to 20 Ibs. occasionally. The employee must be able to use a computer for multiple hours a day. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day. The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.

Equal Opportunity Employer

WaterOne is an equal opportunity employer and upholds a non-discrimination policy. We prohibit discrimination on the basis of race, national origin, gender, sexual orientation, religion, disability, age, military status, or marital status in making employment and business decisions. We also prohibit harassment and retaliation in the workplace and in our dealings with the public. We encourage and welcome diversity of backgrounds in our workforce. WaterOne complies with the Immigration Reform and Control Act (IRCA).

Complete job description is available upon request and will be provided during the selection process.

 

Company DescriptionWaterOne is an independent public water utility. We’ve been proudly serving the Johnson County, Kansas area since 1957. Every day, nearly 455,000 customers rely on WaterOne to provide fresh, clean water on demand. It’s a responsibility we deliver on. Our passion is water, because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places.Company DescriptionWaterOne is an independent public water utility. We’ve been proudly serving the Johnson County, Kansas area since 1957. Every day, nearly 455,000 customers rely on WaterOne to provide fresh, clean water on demand. It’s a responsibility we deliver on. Our passion is water, because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places.