Care Coordinator for In-Home Care Services
3 weeks ago
We are seeking a highly organized and detail-oriented Care Scheduling Coordinator to join our team at Phoenix Home Care & Hospice. In this role, you will be responsible for coordinating care delivered by aide/nurse staff in the homes of our clients, developing and maintaining relationships with clients and their families, and representing our department and company in a professional and courteous manner.
Key Responsibilities- Represent the department in a courteous and professional manner.
- Schedule open visits with field staff based on client needs, employee qualifications, and plan of care or treatment.
- Contact clients within thirty minutes of any pertinent changes in their care.
- Perform support duties related to the supervision, instruction, and motivation of aide/nurse staff, including related documentation.
- Respond to client/employee problems as requested by Supervisor/Manager.
- Document and inform scheduling supervisor of scheduling changes, hotlines, performance/attendance issues, and any other problems occurring in the field.
- Prepare and submit timely written documentation and reports as required by policy.
- Assist with division reports as instructed by supervisor.
- Perform clerical functions such as filing, copying, distributing, logging, and mail sorting.
- Participate in in-service education, quality assessment activities, and staff meetings as required.
- Provide client care as necessary and perform visits to evaluate in-home aide job performance, including documentation of observances.
- Assist with information gathering and problem resolution when client or employee concerns/complaints are presented.
- Must be a minimum of 18 years of age.
- High school diploma or equivalent.
- Supervisory experience preferred.
- One year experience working with the elderly, disabled, or infirmed.
- Office setting experience.
- Ability to work independently with excellent organizational skills.
- Ability to communicate effectively and courteously with consumers and perform in-depth interviews with consumers.
- Must work well in a fast-paced environment and adapt quickly to changing conditions.
Our mission is to offer new beginnings and meaningful opportunities to our caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.
We're taking the journey with you, creating a new beginning.
Choose Phoenix, apply today.
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