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Client Support

3 months ago

Baltimore, United States ASK Consulting Full time $20 - $21
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Client Support

Location: 100 South Charles Street, Baltimore, MD, 21201 (onsite)

Duration: 12 Months-Contract (Possible extension)

Pay Range is $20/hr to $21.33/hr. on W2 

Job Description:

The FID OTC Settlements Team is responsible for all aspects of settlement for Credit, Interest Rate, and Fixed Income OTC derivatives trades post-booking. The position requires daily interaction with various brokers and clients globally as well as internal sales and trading desks, other Operations groups, and technology teams. Our mission is to provide business units with cost effective, highly efficient and product specialized full settlements services, enriching our clients experience and strengthening client relationships. The team is responsible for controlling risk by managing relationships with counterparties to ensure that high risk settlements are settled on value date, and where there are any post-settlement issues or discrepancies, the team investigates and resolves in a timely way.

Primary Responsibilities:

  • Daily communication with clients to agree upcoming cash flows
  • Investigation and resolution of client fails through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolution
  • Reconciliation and analysis of aged breaks
  • Client and Business Unit relationship management
  • Responding to client queries relating to position breaks, corporate action bookings and reporting
  • Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication
  • Acting as a process owner and being accountable for all outstanding items

Skills Required (essential):

  • Strong analytical, organizational, and verbal and written communication skills
  • Proven ability to work efficiently and accurately under pressure in a fast paced multi-tasking environment
  • Proactive and self-motivated- Intermediate Microsoft Excel and Word skills

Skills Desired:

  • Due to the nature of the products traded, the job requires the ability to identify problems as they arise and understand when these need to be escalated.
  • Strong problem solving skills and continued follow up are a necessity.
  • The candidate should possess a good appreciation of risk- both operationally and franchise.
  • In addition, the role requires extensive client interaction both internally and externally so the ability to maintain and build excellent client relationships is a priority.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.