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Data Analyst and Client Support Specialist

2 months ago

Baltimore, Maryland, United States Arena Analytics Inc Full time
{"title": "Client Success Associate", "description": "About the Role

We are seeking a highly motivated and detail-oriented individual to join our Client Success team as a Client Success Associate. As a key member of our team, you will be responsible for overseeing the data ingest process, conducting data analysis, and providing exceptional customer support through various communication channels.

Responsibilities
  • Data Analysis: Assist in analyzing customer data to identify trends, patterns, and insights that can improve customer success strategies. Collaborate with the Client Success team to develop reports and presentations based on data analysis findings.
  • Overseeing Data Ingest Process: Manage the data ingest process, ensuring that customer data is accurately and efficiently processed into our systems. Collaborate with Engineering to improve the process.
  • Client Success Support: Provide timely and professional support to customers through inbox monitoring, tickets, emails, and other communication channels. Address customer inquiries, concerns, and requests with a focus on providing excellent service and resolving issues in a timely, satisfactory manner.
  • Client Support Team Assistance: Assist the customer support team in handling escalated issues and complex customer inquiries. Collaborate with team members to develop and maintain a comprehensive knowledge base to improve response efficiency and accuracy.
Qualifications
  • Bachelor's Degree in Business Administration, Information Technology, or related field is preferred. Relevant work experience may be accepted in lieu of a degree.
  • Strong analytical skills with the ability to interpret and manipulate data effectively.
  • Self-motivated multi-tasker with a high sense of urgency, ability to prioritize, and effective problem-solving skills.
  • Excellent and empathetic communication skills, both written and verbal, with a customer-focused approach.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
  • Detail-oriented with a proactive attitude towards problem-solving and continuous improvement.
  • Strong computer skills with the ability to quickly learn and master new systems.
  • Familiar with customer support tools such as ZenDesk or similar platforms is a plus.
", "lang_code": "en"}