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Automotive Service Managers | Express, Lane, Shop Foreman

3 months ago

Morrow, United States LANDMARK DCJR OF MORROW Full time
Job DescriptionJob Description

Landmark Automotive is growing and expanding We are looking for experienced automotive service management professionals with a history of success in managing fixed operations. We are looking for experienced Lane Managers, Service Managers, Shop Foremen, and Express Managers.

You will be a part of a team that will:

  • Run an efficient and profitable Service Department through productive staffing, customer retention, and achievement of objectives, while maintaining a high level of customer satisfaction.
  • Lead by example – demonstrating proper customer handling, including tablet utilization, electronic MPIs, history and contact info validation, e-invoicing, RO reviews, status updates by text, email collection, and a superior active delivery process
  • Be actively involved and responsible for your team members’ growth and development by driving continuous improvement that facilitates exceptional team outputs and customer service
  • Hire, manage and supervise the performance of the service department including advisors, technicians, BDC, cashiers, etc.
  • Maintain a high Customer Service Index rating, reduce customer complaints, and increase customer retention
  • Manage shop production and proper appointment scheduling to maximize production and revenue
  • Create work schedules and maintain proper accounting of Service Technicians’ productivity
  • Ensure that technicians keep their skills current through manufacturer training, ASE training, and Reynolds
  • Maintain a clean and safe work environment for all guests and employees and understand and comply with federal, state, and local regulations that affect service and parts operations and OSHA compliance
  • Review and understand manufacturer warranty and policy procedures
Company DescriptionAbout Landmark Automotive Group
Landmark Automotive Group, Inc., headquartered in Morrow, GA, a suburb of Atlanta, is a well-established, family-owned automotive group founded in 1982. Encompassing three franchises for the sale and servicing of Chrysler, Dodge, Jeep, Ram, and FIAT new and used vehicles, Landmark also operates two collision repair centers.

For more than 42 years, we have provided a transparent and customer-centric sales and service experience to thousands of customers each month. We’re committed to our community and provide support to multiple non-profit organizations.

We are experiencing steady growth and are seeking driven, diverse candidates to grow their career within Landmark. We offer competitive pay and benefits, paid training, and career advancement opportunities from within.Company DescriptionAbout Landmark Automotive Group\r
Landmark Automotive Group, Inc., headquartered in Morrow, GA, a suburb of Atlanta, is a well-established, family-owned automotive group founded in 1982. Encompassing three franchises for the sale and servicing of Chrysler, Dodge, Jeep, Ram, and FIAT new and used vehicles, Landmark also operates two collision repair centers. \r
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For more than 42 years, we have provided a transparent and customer-centric sales and service experience to thousands of customers each month. We’re committed to our community and provide support to multiple non-profit organizations.\r
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We are experiencing steady growth and are seeking driven, diverse candidates to grow their career within Landmark. We offer competitive pay and benefits, paid training, and career advancement opportunities from within.