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Guest Service Agent

4 months ago

Albany, United States Camp Bow Wow Full time
Job DescriptionJob DescriptionCamp Bow Wow is urgently hiring to fill out our talented team.
Happy Healthy Pets…Happy Healthy People Whether you are working part-time or full-time, job satisfaction comes down to doing what you love and collaborating with caring people working toward a common mission. Camp Bow Wow® is a nationally recognized premier pet care service providing a fun, safe, and upscale environment for dogs of all sizes to play, romp, and receive lots of love and attention.
Camp Bow Wow Albany seeks exceptional people to provide loving care for dogs and a superior customer service for our pet parents. We are currently interviewing for a full-time Guest Service Agent. Our full-time employees are expected to work 34-40 hours each week and be available for weekend work and holidays. 
The Guest Service Agent position is physically demanding and full of daily challenges and victories. If you find yourself saying, “I love dogs more than people”, than this may be a fit for you.
Requirements
  • Must love dogs and demonstrate no fear across all breeds and sizes.
  • Must possess excellent communication skills and be comfortable with both pets and people.
  • Have a positive attitude, are extremely detailed oriented, trustworthy, punctual, reliable, and responsible.
  • Must be able to multi-task.
  • Available to work a flexible schedule including weekends and holidays. We work when others are enjoying vacation and holidays.
  • Must be physically able to lift 150+ pounds.
  • Have a reliable personal vehicle.
  • Be available to work during the hours of 6:15am-7:30pm.
  • Must be 18.
  • Proven experience in customer service and sales.
  • Previous dog daycare and boarding or veterinary reception experience helpful, but not required.
Skills

  • Reliable.
  • Detail orientated.
  • Ability to multi-task.
  • Ability to work in different software platforms.
  • Works well under pressure.
  • Flexible.
  • Punctual.
  • Attention to detail.
Responsibilities

  • Great pet parents promptly.
  • Escort dogs to the back of house cabin area.
  • Manage reservations via phone, email, and the portal.
  • Process credit card and cash payments.
  • Be knowledgeable of our services.
  • Upsell services.
  • Manage client concerns in a timely fashion.
  • Review vaccine records.
  • Schedule grooming and training appointments.
  • General cleaning assignments during slow periods.
  • Respond to escalations in the play yards.
  • Perform duties of Camp Counselor during slow periods.

Benefits
  • Paid Time Off (PTO) for full time employees (34-40 hours) after the one-year anniversary of employment.
  • Sick Time
  • Holiday Bonuses.
  • Incentive Bonuses.

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Version 5.15.2024