IT Support Desk Technician

1 week ago

Orlando, United States Tech Rage IT Full time
Job DescriptionJob Description

IT Support Desk Technician - Level 1

  • Starting hourly base is $18 + performance-based bonuses

Our Hiring Process:

  • You will receive an email from us if your application is selected to move forward in our hiring process - check your SPAM/JUNK Please no walk-ins or phone calls.

WE PREVENT TECH RAGE®

Do you enjoy solving technical problems and helping others with their computer issues? Are you looking to kickstart your IT support career? We are looking for an IT Support Desk Technician to join our growing team. This role focuses on providing technical support and troubleshooting assistance to end-users. This is your opportunity to:

  • Be a key player in providing IT Support to our customers by applying your problem-solving and troubleshooting skills.
  • Quickly gain hands-on experience with a diverse range of business applications, software, hardware, and cutting-edge technologies that you might not encounter at other organizations, in our humble opinion.
  • Be part of an award-winning company and passionate team that helps prevent tech rage.

As an IT Support Desk Technician you will be expected to:

  • Maintain reliable attendance and punctuality.
  • Receive and triage incoming support requests.
  • Provides first-level telephone, email, remote and onsite support for computers, networking, software, and other technical issues; average 10-20 support tickets per day.
  • Work with third parties and vendors to assist with warranty, support, and/or service issues.
  • Document technical support issues and resolutions.
  • Achieve and maintain a 90% or higher customer satisfaction average score.
  • Maintain proper time tracking and time management discipline to achieve efficiency goals.
  • Continually train and earn certifications to stay up to date on new technologies and processes.

QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Minimum 1 years' experience providing stellar customer service by interacting with customers in a professional and courteous manner.
  • Demonstrated interest, education, or hands-on experience in IT/technology field.
  • Understand basic operations of computer hardware, software, and networking.
  • Available 40 hours per week, Monday-Friday - 8am to 5pm with 1 hour lunch.
  • Participation in on-call rotation; ability to work overtime, including nights, weekends and holidays as needed.
  • In-office attendance in Winter Springs, FL.
  • Able and willing to do local travel to Central Florida client sites; reliable transportation, valid driver’s license, and vehicle insurance.
  • Wear company-provided shirt onsite.
  • Successfully pass pre-employment verification checks.

BONUS POINTS:

  • 4 year degree in Computing and Information Sciences or Information Technologies field
  • CompTIA IT Foundations and/or A+, Net+, Secure+ or similar certifications
  • Formal Microsoft training
  • Previous I.T support or internship experience (any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered.)

WHY YOU SHOULD JOIN US:

  • Performance-based bonuses
  • Paid Time Off - 22 days per year
  • Health, Dental, and Vision Insurance
  • Retirement program with % match of salary
  • Industry Certifications Reimbursement
  • Mileage Reimbursement
  • Named a GrowFL Company to Watch Honoree
  • Named a CRN MSP Pioneer 250 Company
  • Named a ChannelFutures NextGen 101 Company
  • Named an OBJ Central Florida Top Technology Company
  • Work in a positive, growing environment that promotes personal growth and development

OUR CORE VALUES REFLECT WHO WE ARE AND WHAT WE REPRESENT

  • Get it done
  • Create raving fans
  • Own it
  • Develop our people
  • Trust ourselves & each other
  • Have humility
  • No Drama

Entry Level, IT Support, Support Desk, IT Technician, Service Engineer, Field Technician, Level 1, Helpdesk, Information Technology, IT Help Desk Technician, Junior IT Technician, Level One

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