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Contact Center Representative, Child Support
2 months ago
1st Choice is seeking passionate and dedicated Child Support Contact Center Representatives to join our team in Livonia, MI. You'll play a crucial role in supporting families by providing accurate and timely information about child support payments, modifications to orders, and medical support for children. Your efforts will directly impact the well-being of children in our community.
Sign On Bonus: New Associates will receive $200 paid after 90 days of successful employment
Are you:
- Driven to help others? This is a chance to make a real difference in the lives of children and families facing challenging circumstances.
- Empathetic and patient? You'll build rapport with callers facing complex situations and answer their questions with understanding and clarity.
- A quick learner and problem-solver? You'll master our systems and procedures to efficiently handle inquiries and navigate diverse situations.
- A team player who thrives in a fast-paced environment? You'll collaborate with colleagues and caseworkers to ensure smooth operations and optimal support for families.
What you'll do:
- Answer inbound calls from custodial and non-custodial parents, guardians, and other stakeholders regarding child support payments, modifications, and medical support.
- Provide accurate and up-to-date information based on state regulations and agency policies.
- Resolve issues and concerns with patience and empathy, ensuring a positive experience for every caller.
- Document calls and track progress to ensure efficient case management and follow-up.
- Collaborate with caseworkers to address complex inquiries and escalate issues as needed.
- Participate in ongoing training to stay updated on child support policies and procedures.
Benefits:
- Competitive salary and benefits package
- Stable work schedule with holidays and weekends off.
- Meaningful work that makes a real difference in the lives of children and families.
- Positive and supportive work environment with opportunities for growth and development.
- Participation in community outreach events (when possible).
Qualifications:
- High school diploma
- 1 year - 2 years of experience in call center.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and other relevant software.
- Ability to handle challenging situations with composure and professionalism.
Additional Information:
- Business Hours: 8:15 AM - 5:15 PM (8 hours shift in between)
- Background check and fingerprinting required.
At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r
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At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.
