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Client Care Manager
2 months ago
RetireEase is a locally owned and operated Non-Medical Home Care Agency that serves the Midlands area for the past 22 years. We are looking for a dynamic self-starter to be our Client Care Manager to join our award winning Home Care agency to grow our client base, foster a "Team Approach" with care staff and maintain our high standards of client care. Our ideal candidate is excited, energetic, dedicated, and a self-starter, as well as has direct client care experience and the ability to develop and motivate companions and staff members. The role with be supported with the latest healthcare technology and best practices in the industry.
Key Responsibilities:
- Serves as the primary point of contact for clients and their families, responding promptly to inquiries, concerns, and service requests.
- Develop, implement, and evaluate programs to meet sales, marketing, financial, quality, and service goals.
- Analyze and implement service opportunities, enhancing community engagement.
- Conduct client care consults, assessments, and reassessments to ensure care meets client needs.
- Assist in determining appropriate services and costs for clients.
- Manage client records, service documentation, and invoicing.
- Collaborate with the Scheduler to match caregivers with clients based on qualifications, availability, and preferences.
- Regularly visit clients to assess quality of care and provide necessary supplies.
- Monitor caregiver notes and family messages, responding to issues or changes in client needs.
- Participate in client conferences and on-call rotations.
- Fill in for caregivers as needed during business hours or while on-call.
- Ensure all operations meet appropriate licensure and certification requirements.
- Perform other administrative tasks as required.
Requirements:
- 2+ years direct client care experience, preferably in a home care setting required.
- 2+ year supervisory experience required.
- 2+ year administrative support experience required
- Strong people management, interpersonal, and relationship-building skills.
- Excellent organizational, attention to detail, and communication skills.
- Ability to maintain professional boundaries and exercise sound judgment.
- Valid driver’s license, safe vehicle, current auto insurance, and registration (vehicle stipend provided for work-related travel).
- Daily local travel to client homes and working with field staff required.
- Willingness to provide caregiving services, including personal care, homemaking, and dementia care, if needed.
- Physical ability to perform duties, including walking, standing, and occasional lifting (up to 25 lbs)
About Us:
RetireEase Senior Services is In-Home Care agency that has served seniors in the Midlands area for over 22 years. We provide excellent non-medical in-home care to our clients, and services are available from 4-24 hours a day, seven days a week. We were founded over 20 years ago as a way to bring care, support, comfort, and peace to seniors and their families as they navigate through the aging process. We serve our seniors with dignity, duty, and compassion through individually customized caregiving services. Our superior care, exceptional companions, and Integrated Care approach to client care are what set us apart in this ever-growing industry.
