Call Center Manager
1 month ago
Responsibilities
- Hire, train, and manage call center employees capable of providing excellent customer service.
- Oversee call center operations, making improvements to telephone skills and other procedures.
- Create goals and objectives for the call center and document performance using key performance indicators.
- Develop and implement policies and procedures that maximize productivity
- Prepare and present reports on call center statistics to upper management
- The college experience is required
- Valid Certified Call Center Manager (e.g. CCCM) certification is preferred
- Previous experience as a call center manager or in a similar managerial position
- Strong grasp of customer service metrics and key performance indicators in a call center setting
- Knowledge of budgeting, reporting, and basic financial analysis concepts
- Highly skilled in Microsoft Office, Google G-Suites, CRM software
- Excellent verbal, written, and interpersonal communication skills
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Call Center Manager
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Call Center Manager
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Call Center Manager
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call Center Specialist
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call Center Specialist
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call Center Specialist
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Folsom, United States Folsom Chevrolet Full timeJob descriptionBusiness Development RepresentativeGROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS.This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills....
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call Center Specialist
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call Center Specialist
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Folsom, United States Folsom Chevrolet Full timeJob DescriptionJob DescriptionJob descriptionBusiness Development RepresentativeGROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS.This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and...
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