Retail Store Manager

2 weeks ago

Folsom, United States CVS Full time

A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership

The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.

Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.

Essential Functions:
1. Management
- Lead others and work effectively with store crews
- Supervise, assign and direct activities of the store’s crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with actions plans for operational and service improvement

2. Customer Service
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture (greet, offer help, and thank)
- Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
- Handle all customer relations issues in accordance with company policy
- Promote a positive shopping experience for all customers
- Maintain customer/patient confidentiality

3. Merchandising/Presentation
- Price merchandise
- Stock shelves
- Reset departments following POGs adapting them to a particular store
- Organize and execute the display and signing of weekly, major promotional and seasonal merchandise
- Organize and execute the display and maintenance of off-shelf merchandise

4. Loss Prevention
- Control use of register keys, securing door keys, alarm codes, and safecombinations
- Execute locking of safe and security doors and setting of alarms when closing the store
- Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report
- Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly
- Protect store assets
- Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases
- Maintain and react to Electronic Article Surveillance system
- Ensure price accuracy, using POS Price Accuracy Report and in-store price audits

5. Operations
- Respond to MIS
- Review electronic journal
- Access, input, retrieve and analyze information from the computer
- Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine
- Maintain an organized office and backroom
- Work reserve stock
- Oversee and execute the preparation of the daily cash report and weekly summary
- Develop sales/hours forecasts
- Load and unload deliveries
- Lift 35 pound trays/cases to a height of 4 feet
- Move trays/cases from one location to another
- Verify and document billing of merchandise (check-in merchandise)
- Execute and document merchandise returns and inter-store transfers
- Operate a cash register - including: cash, check and charge transactions
- Bagging merchandise
- Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings
- Deliver deposits and secure change from the bank maintain a balanced imprest fund
- Schedule daily, weekly activities; prepare

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