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Software Support Specialist

4 months ago

Clifton Park, United States Integrated Staffing Full time
Job DescriptionJob Description

Our Clifton Park, NY client is looking to add a full time Software Support Specialist to their team. This position will offer a hybrid schedule after training is complete. Our client has been providing software solutions for the past 50 years. They are a privately held corporation with all software support performed in the Clifton Park, New York headquarters. Their diverse software products serve manufacturing, retail, distribution, and other industries across North America. This gives the support analyst a varied and interesting work environment. The client has a long-term relationship with ASCM and other industry groups which provides opportunities for employees to develop their professional skills.

Position Responsibilities:

  • Collaborating with clients, including being first line support
  • Analyzing clients’ existing systems to provide procedural and software solutions
  • Reviewing custom and standard software code
  • Correcting data issues manually and programmatically
  • Providing client instruction

Qualifications:

  • Service orientation – Enjoys helping people
  • Ability to learn – Learn how the software works, how the client uses it, how the database works, how the programming languages work. On-the-job training is provided.
  • Great communication – Clear verbal and written communication is required
  • Multitask – Ability to handle interruptions inherent to support
  • Follow-through – Ensure issues are brought to resolution
  • Critical thinking – Determining root cause of complex problems and determine the best solution

Preferred:

  • Basic understanding of business operations
  • Ability to support client processes
  • Proficient in software development – Experience in coding software solutions in a database environment

Candidates are not required to have mastery in any specific software languages. Candidates should have confidence in their ability to learn new languages. Currently the client uses PICK Basic (a database language used with multi-valued database applications) and Visual Basic. Net.

This is a great opportunity to be part of an industry-leading team with a rewarding and challenging work environment. The client provides a competitive compensation and benefits package including Medical, Dental, Paid Time Off, and an IRA with a company-sponsored match. Come join a dynamic team with a focus on helping clients and our community.

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Integrated Staffing values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Integrated Staffing will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Integrated Staffing: Staffing solutions that exceed expectations and build relationships.

Company DescriptionIntegrated Staffing’s philosophy is to provide our associates with the skills, support and benefits to achieve quality employment. We work with our associates to create an environment for successCompany DescriptionIntegrated Staffing’s philosophy is to provide our associates with the skills, support and benefits to achieve quality employment. We work with our associates to create an environment for success