Customer Service Representative

2 months ago

Sheboygan, United States Paramount Staffing LLC Full time
Job DescriptionJob DescriptionAre you an experienced Customer Service Professional looking for your next exciting opportunity? Paramount is seeking a skilled Customer Service Representative to provide top-notch support to our valued client. If you’re passionate about delivering exceptional service, problem solving, and building positive relationships, we want to talk to you

About Our Client:
Our client is a leader in the Industrial Paint Manufacturing Industry, renowned for their innovative coating solutions and exceptional customer support. They are looking for experienced customer service representatives to join their team.

Position Overview:
The Customer Service Representative (CSR) serves as the in-house contact for company accounts. The primary purpose of this position is to assist the sales team in servicing customers. The CSR takes ownership of all phases of the order fulfillment process and is responsible for communicating expected order fulfillment dates to our customers.

Pay: $19.00/hr. (Paid Weekly)
Location: Sheboygan, Wisconsin (on-site)
Shifts: Monday – Friday 8am-5pm

Customer Service Representative Key Responsibilities:
  • Order fulfillment for assigned customers following client guidelines, including those for same-day shipments, as required.
  • Follows Customer Service processes and procedures, offers opportunities for improvement, as necessary.
  • Create new customer records and maintain existing customer records as needed.
  • Verify adequate inventory levels to fill orders and schedule delivery of the orders.
  • Work with production and transportation as needed to meet delivery dates and ensure customer satisfaction.
  • Ensure customer complaints regarding product or service issues are properly documented, communicated, and resolved.
  • Practice attentive and active listening to ensure successful interactions with internal and external customers.
  • Work closely with the client transportation department to ensure proper shipment and delivery of customer orders.
  • Update and distribute customer requested forms as requested, ie: stock availability sheets, Safety Data Sheets, etc.
  • Work with freight carriers to track lost and/or late shipments.
  • Work with other staff members to maintain workload balances; provide back-up support as necessary.
  • Supports effective communication with all departments where responsibilities overlap to ensure success of team.
  • Complete special projects as assigned by Customer Experience Manager.

Customer Service Representative Qualifications:
  • High School Diploma/GED required (Associate/College degree in a business-related field strongly preferred)
  • Strong computer skills and knowledge of Microsoft Office Suite required.
  • Excellent written communication and phone etiquette required.
  • Ability to manage time effectively, prioritize multiple tasks, and transfer verbal/written information to others accurately.
  • Must be trustworthy, detail orientated and able to work in a fast-paced environment.
  • Previous customer service experience with a high level of customer focus is preferred.
  • Must have communication and interpersonal skills, along with the ability to read, write, and speak English.


#Corp #ZR

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