IT Support Engineer
2 weeks ago
We are seeking an IT Support Engineer working full time in a REMOTE position to join our team You will resolve computer-related issues for our clients. This being a remote position, the person will work primarily from home and will also need to go onsite to a client's office as needed for hands on work.
Responsibilities:
- Provide technical assistance with computer hardware, software, networking, cloud, & security
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware, software, and other IT improvements
- Track customer issues and resolutions
Qualifications:
- Previous experience in IT, customer service, or related fields (3 years preferred)
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Expectations for this position
- Dedication to customer satisfaction and getting it right the first time
- Strong learning aptitude and ability to learn new technologies independently
- Ability to manage multiple priorities, commitments, and projects
- Self-motivated, guided, directed, and passionate
- Ability to deliver without being asked more than once for a given task
- Must have excellent organizational and time management skills
- Positive attitude towards change and ability to adapt
- Excellent interpersonal skills with the ability to work in a team environment
- Competence to interact with all levels of management as well vendors and customers
- Experience working in a consulting environment preferred
The fine print:
Must have valid driver’s license and reliable transportation for occasional work offsite. Background checks, pre-employment aptitude, skills and personality testing are a mandatory part of the recruitment process.
About Onsite Computing:
Headquartered in Corona, California, Onsite Computing, Inc./OSC has been providing on-premise and cloud-related services to progressive companies nationwide since 2001. OSC is a digital transformation expert company focused on Cloud Computing, Security, Compliance, and Software as a Service. We specialize in migrating and managing IT services for customers looking to get the most from their IT investments.
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