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HVAC Customer Service Coordinator
3 months ago
HVAC Customer Service Coordinator
Our North Dallas client is looking for an exceptional Customer Service Coordinator (CSC) to join their fast-paced office This position is in an office setting where you will be multi-tasking between phones, emails, and their online database.
If you are looking for a professional home where you can have stable employment, please consider applying
Position Details:
First point of contact for all customers (new or existing) and occasionally for field technicians. Multiple people in the office are answering the phones, an average of 150-200 per day. CSC is meant to understand the issue, estimate a potential amount of time for either completion of project or technician arrival, and engage the clients to see the value of their company.
There is a sales component of this role-- suggesting options to customers based on their situation.
The CSC will also work with the technicians to dispatch them accordingly.
This is a small office environment, so they are truly looking for someone who is ambitious and somewhat competitive. No one is above any duty, so need a willingness to jump in whenever necessary. They can train on the role/duties, but they cannot train someone to have the right attitude.
Position Requirements:
- Construction, HVAC, home remodeling, or home maintenance industry experience is required
- Computer literate
- Strong professional writing (lots of email correspondence)
- Ability to multi-task (take notes within database while speaking on the phone)
- Ability to navigate between phone, email, and cloud-based database
- Previous sales experience is a plus
- Natural customer service abilities
Hours: Their office is open 7-6, M-F, 8-5 on Saturday...... MUST be available for Saturday rotations
Pay: $18-21/hr (team bonus available once permanent, and it is based on the company's revenue goals)
Company Benefits:
- 50% of medical/dental/vision/life insurance is covered by our client.
- Elective disability available.
- 1 year of employment= 5 days paid vacation. 2 years = 5 holidays and 5 vacation. 5 years= 10 vacation and 5 holidays
Type of Employment: Temporary to Hire based on a 90 day conversion
PrideStaff Financial (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:
A professional, supportive team environment
Representation to North Dallas’ top employers
Full medical benefits package
Dedicated consultants that provide industry insights & resources to ensure continued career development
These are some of the many reasons we were recently recognized as one of
Dallas’ Best Places to Work
Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney
Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chanceOur Mission: Consistently provide client experiences focused on what they value most.Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance \r
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Our Mission: Consistently provide client experiences focused on what they value most.