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Operations / HR Manager

2 months ago

Sacramento, United States Wholesale Outlet Full time $90,000 - $120,000
Job DescriptionJob Description

Company overview:

Since 1986, Wholesale Outlet has delivered a “one stop shopping experience” for commercial, industrial and residential HVAC installation, service and repair. Wholesale Outlet serves the installation and service professionals with a guarantee for “Hassle Free HVAC.” With locations in Sacramento, Stockton and Rancho Cordova and deliveries available from Redding to Modesto, and Reno to the Bay Area, Wholesale Outlet has established itself as northern California’s HVAC Superstore. Our company slogan, “Hassle Free HVAC,” reflects the pride we take in offering our customers a streamlined experience with the highest quality of service.

Job description:

We are seeking an experienced HR / Operations Manager to oversee and coordinate our organization's day-to-day operations and human resources. The ideal candidate will be responsible for ensuring smooth operations, HR management, and implementing strategies to meet business objectives.

Roles & responsibilities (H/R):

  • Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
  • Maintains the work structure by updating job requirements and job descriptions for all positions.
  • Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
  • Prepares employees for assignments by establishing and conducting orientation and training programs including all safety training
  • Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.
  • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors.
  • Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings.
  • Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.
  • Retains historical human resource records by designing a filing and retrieval system and keeping past and current records.
  • Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Completes human resource operational requirements by scheduling and assigning employees and following up on work results.
  • Contributes to team effort by accomplishing related results as needed.

Roles & responsibilities (Operations):

  • Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
  • Oversee time-clock ensuring accuracy and efficient processes
  • Develop, implement, and maintain quality assurance protocols
  • Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
  • Oversee warehouse management and purchase order process
  • Lead, motivate, and support a small team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
  • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
  • Partner with cross-functional teams to improve proprietary tools and systems
  • Work closely with legal and safety to ensure that activities remain compliant
  • Oversee materials and inventory

Required skills and qualifications:

  • Three or more years of proven success in an operations management role with an emphasis on human resources, preferably in a warehouse setting
  • Strong understanding of national laws related to HR & Safety & Payroll labor laws in California
  • Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
  • Exceptional communication and interpersonal skills and an ethical mindset; strong problem solving and conflict resolution skills
  • Knowledge of business productivity software and an aptitude for learning new applications

Preferred skills and qualifications:

  • Bachelor’s degree (or equivalent) in operations management, human resources, business administration, or related field
  • Working knowledge of management software programs, including SAP, QuickBooks, and Paylocity Payroll
  • Strong IT skills, including database development