Customer Loyalty Specialist
3 weeks ago
- Simple Plan Match
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Job description
Harmon Agency& Associates LLC of American Family Insurance is looking for a positive, motivated individual to join their championship team as a full time Loyalty Specialist.
Required Skills:
- Consistently maintain a positive, upbeat attitude
- Outstanding at follow up
- Excellent communication skills: Phone, Written, Interpersonal
- Ability to prioritize
- Ability to transition between tasks quickly and work efficiently
- Friendly
- Relatable
- Coachable
- Accountable
- High Motor Skills
- Ability to produce a high volume of quality work
- Transition quickly between tasks
- Fast learner
- High School Diploma
- Associate or Bachelors Degree preferred but not required
- A successful candidate must obtain property & casualty insurance licenses within agreed time of hiring offer (30 Days) & life license (90 days from original hire date)
- A candidate does not officially start until they are licensed.
The Primary role of the Loyalty Specialist is to maintain our current customers. Here are a few of those activities:
- Service Related:
concerns about:
- Brokerage & Alliances Maintenance
- Flood Insurance Management
- Agency Reputation (Online Reviews & Surveys)
- Mail Management
- Life Annual Statements
o Help with billing issues and policy transactions
o Conduct Personal Insurance Reviews
o Other items to deliver outstanding customer experience
- Sales Related:
- Life Insurance
- Umbrella Insurance
o Follow up with customers after sales to complete the new business process
o Maintain product knowledge for all lines of business and products written
Compensation & Benefits:
- A successful candidate will make over $40,000 to $45,000 with base and bonus
- Base Salary is $34,000 to $38,000
- Paid Time Off (PTO)
- Paid Volunteer Time Off (VTO)
- Flexible
- Simple Plan with match
- Monday through Friday: 8:00 AM to 4:30 PM or 5:00 PM depending on lunch breaks
- Weekend events 1 to 2 times per year
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
- Day shift
- Monday to Friday
- In-person
- Office
- Saint Peter, MN 56082: Reliably commute or planning to relocate before starting work (Required)
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