Logistics customer service representative

4 weeks ago


Eastvale, United States United Employment Solutions, Inc. Full time $21 - $24
Job DescriptionJob Description

We are hiring a Costumer Service Representative for a logistics company .

Candidates must have logistics costumer service experience.

The Customer Service Representative (CSR) is the primary contact for order processing and is the internal pivot point for the customer to the various departments in the warehouse. The CSR will respond to customer inquiries and handle complaints and questions in a prompt, courteous and effective manner.

Areas of Responsibilities are noted below. Other duties will be assigned as required.

Duties and Responsibilities – Communication

  • Use a positive and friendly tone of voice for all phone calls.
  • Speak clear and at a rate where easily understood.
  • Provide a positive customer service experience.
  • Compose emails that are easily understood by the reader using correct punctuation and grammar.
  • Respond to emails providing updated information and clear answers to customers” questions.

Duties and Responsibilities – Job

  • Review purchase orders and bills of lading from previous day. Close out orders and provide information to customer service assistant for processing to the customers.
  • Provide customers with accurate information regarding receipt, storage or shipment of their product.
  • Input customer orders into WMS and ensure information is accurate.
  • Review customer orders in WMS and on the Outbound Calendar to insure ship dates are accurate and all products were shipped as requested by the customer.
  • Prepare and release wave orders to the operations department.
  • Prepare billing prelims by printing invoices and provide to accounting.
  • Review open order report; check on orders that have been released, but are not pulled for shipment, and verify status with warehouse personnel and the open order report.
  • Contact the customer when stock is depleted for an order. Confirm with the customer for authorization to ship the order short.
  • Complete online routing for the assigned accounts and insure any required compliance documents are noted.
  • Submit a request for a cycle count task through the WMS that is received directly on the inventory control RF unit.
  • Contact carriers to make arrangements for pick up times.
  • Follow up with the Value Added Department regarding compliance orders to ensure ship dates/times are achieved.
  • Compile and print data for billing purposes; verify that all charges are accounted for checking against the work order billing sheet, the compliance check sheet, and the customer”s bill of lading.
  • Email a thorough explanation and photo(s) to the customer when their product is damaged.
  • Enter work orders for destruction or re-packing depending on the requirements of the customer.
  • Communicate with the Outbound Supervisor any changes with orders or ship dates.
  • File documents according to company standards.
  • Perform tasks following company Standard Operational Procedures

Education/Experience/Skill:

  • High School Diploma/GED
  • 2-3 years of customer service experience
  • Ability to perform mid-level math calculations (subtract, add, divide, multiply)
  • Efficient data entry and typing skills (35 wpm)
  • Ability to work well with others, calmly handle stressful situations and multi-task

· Familiar with E.D.I (Electric Transactions for inbound and outbound orders)

· Familiar with Units of measure

· BOLs

· WMS

· Routing order/containers w

· Experience with Vendor Portals such as ; Target, Amazon, Walmart

We are looking for someone who:

  • Can build and maintain relationships between the client and our customers
  • Is self-motivated
  • Has the ability to work in a team environment and can bounce back and forth between multiple tasks
  • Has Warehouse Management System experience; Synapse knowledge is preferred

 

Preferred Knowledge:

  • Experience with Retail/Vendor Compliance Programs
  • Knowledge of Synapse

Required Skills and Experience:

  • Excellent communication skills
  • Intermediate Computer Skills (Excel, Word, Outlook)
  • Prioritize tasks and attention to detail
  • 3+ years of customer service experience
  • Identify and resolve problems with a sense of urgency

Scheduled will vary on operations: 07:00AM or 08:00AM start time

Physical and Environmental Elements:

Work is conducted primarily in an office environment. Employee will use a computer, telephone, and other electronic

Company DescriptionAt United Employment Solutions, we have a supportive and collaborative work environment where your contributions are valued, alongside opportunities for advancement and competitive benefits. Together, we uphold a culture of innovation, diversity, and excellence, making a meaningful impact in our industry and beyond. Join us in shaping the future of staffing by creating a reliable and qualified workforce.Company DescriptionAt United Employment Solutions, we have a supportive and collaborative work environment where your contributions are valued, alongside opportunities for advancement and competitive benefits. Together, we uphold a culture of innovation, diversity, and excellence, making a meaningful impact in our industry and beyond. Join us in shaping the future of staffing by creating a reliable and qualified workforce.
  • Logistics Engineers

    1 month ago


    Eastvale, United States Yami Full time

    Job Description Evaluation of Current and Potential Contracts- Review contractual commitments and customer specifications; Determine logistics support requirements, such as facility details and staffing needs; Conduct logistics studies or analysis, such as time studies, zero-base analyses, rate analyses, network analyses, flow-path analyses, or supply...


  • Eastvale, California, United States Amazon Full time

    Job ID: | Amazon Commercial Services Pty LtdAt Amazon, we are on the lookout for skilled Logistics Operations Supervisors to become part of our Customer Fulfillment team for Night Shift at our Fulfillment Center.This is a remarkable opportunity to join the AU Fulfillment Center (FC) leadership team during a significant phase of expansion and development,...


  • Eastvale, California, United States Capstone Logistics Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Warehouse Operations Specialist to join our team at Capstone Logistics. As a key member of our operations team, you will be responsible for ensuring the efficient and accurate movement of goods through our distribution center.Key Responsibilities:Load and unload items by hand or with...


  • Eastvale, California, United States United Employment Solutions, Inc. Full time

    Job OverviewWe are seeking a Customer Service Specialist to join our logistics organization.The ideal candidate will possess experience in logistics customer support.The Customer Service Specialist (CSS) serves as the main point of contact for order management and acts as the internal liaison between customers and various departments within the warehouse....


  • Eastvale, California, United States Capstone Logistics Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Warehouse Operations Specialist to join our team at Capstone Logistics. As a key member of our operations team, you will be responsible for loading and unloading goods, operating equipment, and ensuring the smooth flow of our warehouse operations.Key Responsibilities:Loading and unloading...


  • Eastvale, California, United States Shamrock Foods Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Logistics Operations Manager to join our team at Shamrock Foods Company. As a key member of our operations team, you will be responsible for overseeing the daily activities of our warehouse and distribution center, ensuring that our products are delivered to our customers in a timely and efficient...


  • Eastvale, California, United States yhe logistics inc Full time

    Job OverviewWe are seeking a highly skilled and experienced Warehouse Supervisor to oversee the daily operations at our distribution center. The ideal candidate will have a strong background in warehouse management, inventory control, and process improvement.Key Responsibilities:Supervise a team of warehouse employees to ensure efficient operations and...

  • Sales Representative

    3 months ago


    Eastvale, United States LED One Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Sales Representative to join our team! You will engage customers, answer questions and offer solutions to drive company revenue.This candidate will have experience cold calling and is not afraid to make dials until book is established . Sales rep will be selling commercial lightning packages to existing,...

  • Manager Operations

    3 weeks ago


    Eastvale, United States Stericycle Full time

    ***Starting salary:  $85k-$119k*** About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste...


  • Eastvale, United States Rivian Full time

    About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and...


  • Eastvale, California, United States Roto-Rooter Full time

    About the RoleRoto-Rooter is seeking a skilled Drain Service Technician to join our team. As a Drain Service Technician, you will play a critical role in providing solutions to sewer and drain problems for our customers.Key ResponsibilitiesDiagnose and resolve sewer and drain issues using Roto-Rooter equipment and tools.Provide cost estimates and close sales...

  • Operations Manager

    1 month ago


    Eastvale, California, United States Amazon Full time

    Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to...

  • Branch Manager

    2 months ago


    Eastvale, United States Shamrock Foods Company Full time

    Directs and coordinates the activities of the Branch to obtain optimum sales and profits by performing the following duties either personally, by influencing other management, or through subordinates. Serves as the “Face of Shamrock” for the Branch; addresses Branch personnel issue, ensures Branch P&L performance, supports Executive Customer Engagement,...


  • Eastvale, California, United States Roto-Rooter Full time

    About the RoleRoto-Rooter is seeking a skilled Drain Service Technician to join our team. As a Drain Service Technician, you will play a critical role in providing solutions to sewer and drain problems for our customers.Key ResponsibilitiesDiagnose and resolve sewer and drain issues using Roto-Rooter equipment and tools.Provide cost estimates and close sales...

  • Automotive Technician

    1 month ago


    Eastvale, United States Mountain View Tire & Auto Service Full time

    Job DescriptionJob DescriptionCompany DescriptionCompany Info: Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered...

  • Branch Manager

    4 weeks ago


    Eastvale, United States Shamrock Foods Company Full time

    Directs and coordinates the activities of the Branch to obtain optimum sales and profits by performing the following duties either personally, by influencing other management, or through subordinates. Serves as the Face of Shamrock for the Branch; addresses Branch personnel issue, ensures Branch P&L performance, supports Executive Customer Engagement,...


  • Eastvale, California, United States Solina USA Full time

    Overview Solina USA, a distinguished member of the Solina Group, excels in crafting tailored seasonings and sauces. With four strategically positioned production facilities across the United States, we are committed to delivering innovative flavor solutions efficiently to our clientele. Our primary focus is on serving Quick Service Restaurants, Fast Casual,...


  • Eastvale, California, United States Logicalis Group Full time

    Overview Willingness to travel at least 20% for client engagements is required. Responsible for delivering extensive professional services related to infrastructure consulting, design, implementation, configuration, and knowledge transfer to clients of Logicalis. Acts as a technical expert, providing guidance and implementation support. Key Responsibilities...


  • Eastvale, California, United States Solina USA Full time

    Overview Solina USA, a proud member of the Solina Group, is dedicated to crafting tailored seasonings and sauces. With four strategically positioned production facilities across the United States, we excel in delivering innovative flavor solutions efficiently to our clients. Our primary focus is on serving Quick Service Restaurants, Fast Casual, Casual...

  • Waxing Specialist

    3 days ago


    Eastvale, California, United States European Wax Centers Full time

    About European Wax CentersWe are a leading provider of comfortable and healthy body waxing services. Our centers offer a unique and luxurious experience for our guests, with a focus on exceptional customer service and high-quality products.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Waxing Specialist. As...