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Customer Service Representative

2 months ago

Pittsburgh, United States Staffing Full time
Job DescriptionJob Description

Title: Customer Service Representative

Location: 100% Remote (EST hours ) 

Duration: 5+ Months (Contract to Hire)

USC Only 

** Please make sure candidates are able to complete “Customer Service Assessment” glider assessment

 

Work Schedule Monday – Friday 8:00am – 4:00pm EST

 

Description

The candidate will be on the phone with members and patients who are pregnant or have recently delivered. Knowledge of and experience with individuals with postpartum depression is strongly desired, as the candidate will be using a postpartum depression screener to determine whether the candidate needs to be forwarded to a care coordinator.

 

Qualifications:

• Must have 2+ years of previous call center/high call volume experience (required)

• Must have experience working with pregnant women (required)

• Proficient computer skills (required)

• Previous healthcare industry experience (required)

• Experience with postpartum depression (highly preferred)