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Food Recovery Coordinator

3 months ago

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Job DescriptionJob Description


The Food Recovery Coordinator is the face of our organization, and as such must be passionate about and committed to our mission.


DUTIES AND RESPONSIBILITIES:


Food Recovery

  • Serves as the lead and face of the organization on a defined route and serving as primary driver of a 10-12 foot box truck driving a defined route each day

  • While on route, takes the lead on the organization, loading, and collection of prepared, perishable and other rescued foods from retail stores, farms, and wholesale partners; informs supervisors of any problems or issues in a timely manner

  • While on route, ensures food safety guidelines are being followed by Spoonfuls’ staff and partners

  • Inspects the product to be donated following food safety guidelines and refuses donations if the product doesn’t meet stated criteria.

  • Delivers food to non-profit beneficiaries; informs supervisor of any problems or issues in a timely manner.


Data and Reporting

  • Participates in regular route review meetings with management to ensure that routes are running efficiently

  • Accurately records all collections and distributions in our inventory system, participating in regular audits of inventory data and route data to ensure accuracy and submitting weekly reports

  • Maintains records of partners and vendors in Salesforce; also records any and all information pertinent to food recovery operations.

  • Meets bi-weekly with their direct supervisor to provide updates and review any issues.

  • Participates in all staff meetings, both with the Operations team and the entire organization.


Relationship Management

  • Develops and maintains positive relationships with vendors and beneficiaries; maintains positive relationships with all Spoonfuls staff.

  • Maintains contact with key staff at vendor/beneficiary locations to ensure smooth pick-up and delivery of donations or to communicate any delays or issues that may arise.

  • Communicates clearly and effectively in all oral and written communications.

  • Responds to any/all outreach from management/office staff in a timely manner.

  • Demonstrates a working knowledge of customer service. Demonstrates a clear understanding of our vendors and beneficiaries by responding to their needs in a timely manner or informing the Operations Admin Team if they are unable to do so.


Vehicle Maintenance

  • Follows all DOT and company regulations as they relate to company vehicles and general safety.

  • Maintains a clean and orderly vehicle cab and cargo area

  • Uses company vehicles only for the transport of recovered food or for purposes determined by office management

  • Practices safe and lawful driving at all times. Follows legal parking procedures as outlined by the organization.

  • Participates in regular maintenance and upkeep of the company vehicles, reporting issues to and following directions from office management


QUALIFICATIONS

Knowledge and skills needed:

  • Food Handling experience preferred

  • Effective customer service skills

  • Willingness and ability to learn computerized data input technology

  • Ability and desire to relate to and work with various age, economic, racial and ethnic groups of individuals.


Special abilities required:

  • Ability to adapt to varied work requirements

  • Flexibility

  • Ability to work cooperatively with other staff and volunteers

  • Tact and diplomacy in dealing with diversity

  • Ability to both speak and write English


Formal education or special training required:

  • Acceptable motor vehicle report (MVR) with no accidents in the past 3 years

  • Valid Driver’s License with at least 5 years experience; commercial driving experience preferred

  • Possess or ability to obtain current DOT physical card per state and federal regulations

  • Ability to obtain a safe food handling license (ServSafe)

  • Previous customer service and/or grocery retail experience


Physical abilities required:

  • Ability to stand, walk, sit, use hands, reach, climb stairs, stoop, kneel, climb in and out of a dock-high vehicle repeatedly;, talk and hear clearly

  • Ability to perform moderate to heavy physical labor (lift or maneuver up to 50 lbs repeatedly)

  • Ability to work in refrigerated areas (cooler and freezer) for periods of time

  • Ability to navigate area and/or use a GPS



HOURS

Full-Time: Must be available 7:00 a.m. – 3:00 p.m., Monday through Friday, though schedules vary day to day; evening shifts required periodically from June - November, weekend hours rarely. Minimum 36 hours worked per week.