Quick Lube Store Manager
3 months ago
Are you S. H. A. R. P.?
Strickland Brothers 10 Minute Oil Change, the fastest growing national quick lube company in the US, is expanding to Liberty, Missouri soon The local owners are looking to build a dynamic team by finding exceptional people that fall in line with our beliefs, standards, and culture. At Strickland Brothers, our vision is to become a nationally recognized brand known for its speed, transparent service offerings, and over-the-top customer service.
S.H.A.R.P. is an acronym Strickland Brothers uses to describe our company’s core values and culture:
S - Servant leadership is our commitment to putting the needs of others first and helping each team member develop and perform at their highest level.
H - Humility regardless of our growth and success we will not become boastful or arrogant. We will be open-minded to coaching, constructive criticism and ongoing improvement.
A - Ambition is something we approach every day with a relentless will to win.
R - Reliability with a commitment to exceptional quality and accountability for performance.
P - Professionalism with a commitment to high standards of integrity, respect and transparency.
With the launch of the first Strickland Brothers in Liberty - this is your opportunity to join a dynamic, customer-service oriented company with a strong commitment to helping people develop and perform to their highest potential.
As a Store Manager, you will be responsible for managing the day-to-day operations of your service center and leading the team to profitability through managing key performance indicators such as oil change count, sales, labor, customer satisfaction scores and more.
Your primary role as a store manager at Strickland Brothers is to satisfy our customers. This includes but is not limited to ensuring that the operational procedures are completed on each vehicle, training, encouraging, speaking with customers, scheduling/staffing, maintaining a clean service center & meeting KPIs.
Duties:
Uphold the Strickland Brothers core values as an ambassador to the brand in the field.
Meets all budgets consistently (sales, oil change counts, labor, NPS scores, etc).
Create weekly, well-planned schedules adhering to deadlines and Key Performance Indicators.
Ensure Strickland Brothers University is completed by all employees within 30 days of the hire date. Compliance with OSHA and EPA regulations.
Store and equipment maintenance.
Effective problem-solving skills/solutions with customers and employees.
Supervision - Ensuring our policies and procedures are followed at all times.
Build a positive culture in their service center through core values and encouragement.
Interviewing and hiring new employees for the service centers.
Consistently score acceptable levels on our Customer Evaluation Audits.
Requirements:
Prior management experience is preferred
Customer service skill set is required.
Computer and technology skills are required.
Being able to read, write and understand simple math is required.
Associate’s degree or equivalent experience in the field.
Valid Driver's License and reliable transportation is required.
Our vision is to become a nationally recognized brand known for our speed, transparent service offerings and excellent customer service. With you on our team, anything is possible
Company DescriptionOur mission at Strickland Brothers 10 Minute Oil Change is to exceed the expectations of every customer by setting and meeting service standards that are innovative and centered around the highest level of service, every time. We aim to provide dependable services and quality products for a fair price in a friendly, honest and accommodating environment.Company DescriptionOur mission at Strickland Brothers 10 Minute Oil Change is to exceed the expectations of every customer by setting and meeting service standards that are innovative and centered around the highest level of service, every time. We aim to provide dependable services and quality products for a fair price in a friendly, honest and accommodating environment.-
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