Customer Service Representative FULL-TIME The UPS Store in Liberty, MO

1 month ago

Liberty, United States The UPS Store in Liberty, MO Full time
Job DescriptionJob Description

We are seeking a UPS Store Associate to join our great team We get great reviews from our customers. They consistently compliment us on how friendly and helpful we are...and how efficiently we get things done.

This is a Full-Time position for someone with some schedule flexibility. We need someone who can work a variety of shifts. We are open Monday through Friday from 8:00 Am to 7:00 PM. We are open on Saturdays and Sundays from 10:00 am to 3:00 pm. Your actual shifts may vary according to staffing needs. We are looking for someone to help us with afternoons, evenings, and weekends.

(We have a shift differential on weekends that makes this attractive).

We have a professional development track and provide bonuses and commissions that will bring you to the equivalent of $16/hr or more.

We welcome people who are fluent in a second language other than English

If you are legal to work in the USA, have a pleasant outlook on life, can lift and carry up to 35 lbs many times a day, can spend a lot of time standing and walking, and can get to work on time every day, are coachable and teachable, then you are a great candidate.

If you meet these basic requirements and can answer yes to all the pre-qualification questions in Zip Recruiter, you are eligible for hire, assuming your phone interview and your in-person interview go well.

We are a scent-free workplace. Be aware that we do not wear perfumes or fragrances. We do not use scented cleaners or air fresheners. This is because some of our customers or coworkers may have allergies or sensitivities to things they can smell.

Here are the steps to getting hired:

1. Complete the applications in Zip Recruiter. If you answer yes to all the qualifying questions, you will be contacted and asked to call the store owner by phone.

2. Call the store owner by phone and have a conversation. If this goes well, you'll be asked to go to the store and meet with the store manager.

3. Go to the store and talk with the store manager. Get a feel for the place. Talk about how you'd fit into our excellent team. If this goes well, you'll be invited to start work with us.

4. Start work. You'll receive on-the-job training for a few days while you decide if this is right for you, and while we see how well you fit the job and fit the vibe of the business. If this goes well, you will work with us for a two-week trial period before being put on the team.

 

Qualifications:

  • Previous experience in sales, customer service, printing and copying, or other related fields
  • Ability to thrive in a fast-paced environment
  • Ability to build rapport with customers
  • Friendly and helpful
  • Solid written and verbal communication skills
  • Good negotiation skills
  • Comfortable working on computers
  • Curious and willing to learn
  • Ability to stay organized
  • Open to being coached and taught

Responsibilities:

  • Welcome customers and identify customer needs
  • Help customers with their needs
  • Explain products and services to customers
  • Ring up sales
  • Monitor inventory to ensure the products are in stock
  • Pack and process customer shipments
  • Investigate and resolve customer complaints
  • Help people fax or copy documents
  • Order and process print jobs for customers
  • Assist co-workers with various tasks
  • Keep the store and bathroom clean and attractive
  • Continue to learn about the services we offer and how to better deliver them for customers

 

We offer a company-matched Simple IRA retirement plan and an AFLAC accident insurance policy.

We do not offer health insurance since we are an independently owned franchise and group insurance is extremely expensive. We have found that obtaining private healthcare insurance through the Healthcare.gov marketplace is a bargain and offers good coverage for employees.

Employees enjoy eight paid holidays and three paid health and wellness days each year. Unpaid time-off accrual is generous.

 

 

Company DescriptionWe are a UPS Store. But not just any UPS Store. We are a top-performing store because we have a great customer base and a wonderful team of associates. We ship a lot of packages and do many, many Amazon returns, and returns for cell phone companies, cable companies, and many others. We print a lot of business brochures, documents and other items for our customers. We do notaries for customers and send faxes. We even do passport pictures for people. We are a busy and vibrant place. If you like your work day to go quickly, and to share a lot of smiles and chuckles with people all day long, while working side by side with some awesome people, you will like working with us.

Dress code and appearance: Employees shall adhere to the The UPS Store dress code. Employees shall maintain good personal hygiene and be presentable at all times for customers. Face, head, and neck tattoos are not allowed. Excessive visible body piercings are not allowed.Company DescriptionWe are a UPS Store. But not just any UPS Store. We are a top-performing store because we have a great customer base and a wonderful team of associates. We ship a lot of packages and do many, many Amazon returns, and returns for cell phone companies, cable companies, and many others. We print a lot of business brochures, documents and other items for our customers. We do notaries for customers and send faxes. We even do passport pictures for people. We are a busy and vibrant place. If you like your work day to go quickly, and to share a lot of smiles and chuckles with people all day long, while working side by side with some awesome people, you will like working with us.\r
\r
Dress code and appearance: Employees shall adhere to the The UPS Store dress code. Employees shall maintain good personal hygiene and be presentable at all times for customers. Face, head, and neck tattoos are not allowed. Excessive visible body piercings are not allowed.

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