Collections Agent
2 weeks ago
Advanced Personnel Resources is recruiting professionals for a new collections agent opportunity with a financial institution located in Winston Salem, NC. Ideal candidates will have 3+ years of previous collections experience and having worked in a bank is highly preferred but not required.
Hours: Monday-Friday 8:00am-5:00pm
Pay: $16.66 per hour
General Summary:
Responsible for the control of delinquent accounts that are ten or more days past due. Attempts to bring delinquent loans current through negotiation with the account holder or to get the loan in a paying position to reduce future loan losses. Assumes responsibility for loan, share, credit card and account collection activities to recover credit union assets. Contacts members about delinquent accounts and maintain records on delinquent accounts utilizing phone calls, letters & email.
Essential Functions:
Contacts delinquent members by phone, email & mail to determine the reason for delinquency and assist them in developing plans to bring accounts current.
Answers general collection questions from members and staff.
Target specific delinquent accounts for repossession, judgement, up-to-date payment arrangements, possible re-writes, or delinquency reduction solutions.
Prepares and sends required delinquent letters and collection notices.
Record and document delinquent account activity. Maintain detailed history indicating collection activity and efforts on individual member accounts within the core system.
Determines and initiates appropriate collection actions (funds transfer, repayment schedules) to resolve delinquent accounts. Handles accounts that have been overdrawn.
Process and maintains records on return deposit checks.
Observes all information relevant to proper collection procedures including, but not limited to, Fair Debt Collection Practices Act (FDCPA) & Telephone Consumer Protection Act (TCPA).
Researches payroll deductions, stops, starts and changes as they may affect the status of loan or credit card repayment.
Performs skip tracing duties as needed.
Posts payments from collection agency
Performs other duties as assigned.
Job Specifications:
High School Diploma or GED required
Well-organized and detail-oriented
Ability to work independently.
Customer service experience preferred
Possess strong interpersonal skills and a positive attitude
Knowledge of general office procedures
Intermediate to Advanced knowledge of Word and Excel, and the ability to learn other Credit Union software products
Proficient in proofreading, spelling, grammar punctuation and math
Company DescriptionAdvanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years.
We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including:
Accounting / Finance
Administrative / Clerical
Aerospace
Biotech
Call Center / Customer Service
Consumer Goods
Executive Management
Human Resources
Insurance
Information Technology
Legal
Light Industrial
Manufacturing / Distribution
Medical / Healthcare
Purchasing / Supply Chain
Sales / Marketing
Transportation
Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates.
Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.Company DescriptionAdvanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years. \r
\r
We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: \r
\r
Accounting / Finance \r
Administrative / Clerical \r
Aerospace \r
Biotech \r
Call Center / Customer Service \r
Consumer Goods \r
Executive Management \r
Human Resources \r
Insurance \r
Information Technology \r
Legal \r
Light Industrial \r
Manufacturing / Distribution \r
Medical / Healthcare \r
Purchasing / Supply Chain \r
Sales / Marketing \r
Transportation\r
\r
Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. \r
\r
Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.
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