Customer Service Representative

4 weeks ago


Nashville, United States PrideStaff Full time
Job DescriptionJob Description

CUSTOMER SERVICE REPRESENTATIVES NEEDED FOR COMPANY IN THE NASHVILLE AREA

  • Position Overview:

    We are looking for an Onsite Svc Tech to provide exceptional service to our customers. 

    The ideal Onsite Svc Tech will be customer-focused and detail oriented. You should be courteous, knowledgeable, and create an excellent customer experience. Ultimately, a first-class Onsite Service Technician should be an excellent communicator and technically proficient.

    Primary Essential Job Duties:

  • Answer and resolve service calls to the satisfaction of the customer.
  • Test and troubleshoot installed systems for defects.
  • Train customers on currently installed projects.
  • Perform system software and firmware updates as needed
  • Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
  • Monitor and maintain records of trouble tickets that are reported by customer.
  • Deliver Rapid Response Time (


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