Customer Service Representative

2 weeks ago

Nashville, United States Elettromedia-usa Full time
Description

Elettromedia Corporation in Nashville, Tennessee is seeking a dedicated Customer Service Representative to join our team. At Elettromedia, we pride ourselves on providing exceptional service and support to our customers. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and building strong relationships with our clientele. The ideal candidate will have a passion for delivering top-notch service, excellent communication skills, and a proactive approach to problem-solving. If you are looking to be part of a dynamic team in a fast-paced environment and are excited about making a difference in customers' lives, we invite you to apply. Join us at Elettromedia Corporation and be a key player in our commitment to excellence.

Benefits offered:

  • Health and dental insurance
  • Paid time off
  • Outstanding company culture


Responsibilities

•Manage external communications with the sales network and customers.
•Ensure the efficiency of the order fulfillment process, receiving sales orders, verifying their correctness, checking product availability, verifying the customer's credit liability, managing order fulfillment priorities following specific instructions by the Sales Manager, loading sales orders into the management system, analyzing situations of product unavailability.
•Prepare all the paperwork required for shipment to the customer, issuing sales invoices to the customer.
•Address customer inquiries and resolve complaints in a timely and professional manner.
•Maintain accurate records of customer interactions and transactions.
•Collaborate with other team members to develop efficient customer service procedures.
•Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications

•Excellent customer service experience
•Proficiency in Microsoft Office
•Knowledge of Microsoft Dynamics 365 Business Central system
•Ability to empathize with customers
•Strong verbal and written communication skills
•The profile is completed by a person demonstrating the following traits: Attention to detail, accuracy, organizational skills, reliability, flexibility, and strong motivation

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