Logistics and Customer Service Rep IV

4 weeks ago


Plymouth, United States Wave3 Solutions Full time
Job DescriptionJob Description

We have an  immediate need for a Logistics and Customer Service Rep IV at our Plymouth, MN corporate Headquarters.  The shift will be Monday - Friday, 8 am - 4:30 pm.  The pay rage will be in the $30-$35/hr. range depending on experience and salary history and the pay is weekly.

Position Overview:
Interactions with customers; sales order processing; incident and service level agreement tracking and reporting; demand planning and forecasting; and transportation and logistics.  This position will work closely with regional and global internal partners as well as external customers.
 
Duties Include:

  • Solves day-to-day problems by executing a full scale of customer service activities with some oversight (i.e. sales order processing / scheduling, customer complaints, payments, purchasing) 
  • Executes on fulfillment of customer orders/sample requests and customer related administration requests efficiently 
  • Applies a comprehensive understanding of customer service practices and procedures to identify areas of improvement and cost management deficiencies to strengthen customer relationships  
  • Ensures customer problems are resolved promptly and customers are satisfied 
  • Coordinates load planning and allocation of product as directed using Enterprise System 
  • Works with warehouse partners to execute on the shipments and other needs of customers 


Requirements: 

  • Bachelor’s degree or minimum 5 years experience in supply chain or logistics 
  • 3-5 years in customer service, supply chain, logistics or related experience 
  • Proficient various computer programs including Microsoft Office Suite / SAP

Must be able to pass criminal background check.

Please submit a resume to apply.

Thanks

 


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