Customer Service Representative

2 weeks ago


Plymouth, United States Corps Team Full time

Our client, a leader in the power sports industry, is seeking an experienced Customer Service Representative for a 6+ month contract assignment in Plymouth, MN. This role is hybrid with Tuesdays and Thursdays onsite.


SUMMARY:

Customer Service Representative strive to provide world class consumer service to owners and represent the voice of the consumer within the organization throughout the dealer partner network. As an CSR, you will be a member of a cross-functional team environment supporting and training our first level (outsourced) consumer service team and managing daily interactions with other Central Service Teams and/or Product Groups. CSRs are empowered to resolve escalated cases with timely & accurate service solutions that promote company brand advocacy.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Empowered to deliver solutions that provide positive owner experience while identifying opportunities to educate consumers on proper use or maintenance of our products that ensure future satisfaction.
  • Tactical problem solver that provides research and assistance to solve issues between Dealers, Technical Service Representatives and Consumers.
  • See beyond the immediate issue at hand and identify opportunities to delight consumers and dealers with proactive solutions.
  • Accountable for follow-up with consumers to assure problems/issues receive a timely response or resolution.
  • Establish and maintain positive consumer relationships, internally and externally.
  • Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs.
  • Supports outsourcing contact center personnel with tools, process, and information to drive consumer satisfaction.

SKILLS, KNOWLEDGE & EDUCATION:

  • Bachelor’s degree preferred, open to Associates degree.
  • Minimum of two years direct or phone interactions with consumer.
  • Powersports or motorcycle dealership experience preferred.
  • Strong desire to deliver industry-leading consumer service and build strong consumer relationships.
  • Ability to maintain a positive attitude and treat each contact with professionalism and respect.
  • High level of curiosity and soft skills that align with company Core Values.
  • Strong prioritization skills and attention to detail.
  • Excellent problem solving and conflict resolution skills.
  • Ability to work well under pressure and manage stressful interactions.
  • Ability to ask questions, easily process information and translate that to action.
  • Exceptional verbal and written skills, ability to connect with audience and articulate thoughts, while building swift trust with consumers
  • Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint Ability learn quickly and have basic technical aptitude.
  • Ability to execute in cross functional role and interact with multiple business units to provide world class consumer service.
  • Minimum requirement to type 53+ WPM.

Preferred

  • Experience with Microsoft CRM365
  • A Powersports enthusiast

Pay Rate- $19.13- $21.13/hour



  • Plymouth, United States Corps Team Full time

    Our client, a leader in the power sports industry, is seeking an experienced Customer Service Representative for a 6+ month contract assignment in Plymouth, MN. This role is hybrid with Tuesdays and Thursdays onsite.SUMMARY:Customer Service Representative strive to provide world class consumer service to owners and represent the voice of the consumer within...


  • Plymouth, United States Alicks Home Medical Equipment Inc Full time

    Job description **_Because we care..._** At **Alick's Home Medical Equipment** this isn't just a slogan. It's our guiding principle. We strive to work with our customers to ensure that we meet everyone's needs in a caring and timely manner. We do this because we think of every customer as if he or she is one of our family members. **Alick's Home Medical...


  • Plymouth, United States Alicks Home Medical Equipment Inc Full time

    Job description **_Because we care..._** At **Alick's Home Medical Equipment** this isn't just a slogan. It's our guiding principle. We strive to work with our customers to ensure that we meet everyone's needs in a caring and timely manner. We do this because we think of every customer as if he or she is one of our family members. **Alick's Home Medical...


  • Plymouth, United States Nick Nestorovski - State Farm Agency Full time

    Job DescriptionJob DescriptionJoin the Nick Nestorovski - State Farm Agency, where a new chapter in insurance excellence is underway. With our recently appointed agent, backed by experience in insurance and hospitality, we're committed to delivering top-notch service to our clients. Our open-concept office fosters collaboration, creating a supportive and...


  • Plymouth, United States Crown Equipment Full time

    Company Description Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of...


  • Plymouth, United States Insight Global Full time

    This is a 6-month contract-to-hire position and there is opportunity to grow within the company! This is fully onsite in Plymouth, MI.Job Description An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be a part of building out a new team for the healthcare...


  • Plymouth, United States Crown Equipment Full time

    Service Customer Care Representative / Dispatcher Location: Plymouth, MI, US, 48170 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and...

  • Customer Service

    2 weeks ago


    Plymouth, United States Safe Harbour Insurance Full time

    Job DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing...

  • Customer Service

    2 weeks ago


    Plymouth, United States Safe Harbour Insurance Full time

    Job DescriptionJob DescriptionJoin Safe Harbour Insurance, a trusted pillar in the Plymouth, Massachusetts community, known for our exceptional customer service and unwavering commitment to our clients. Our office is where teamwork thrives, ideas are welcomed, and growth opportunities are abundant. As a Customer Service representative, you will be the first...


  • Plymouth Township, United States Crown Equipment Corporation Full time

    Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of...


  • Plymouth, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeAdditional Info:* Schedule: Monday-Friday, 8:00am-4:30pm* Location: 100% in office for training in Plymouth - discuss flexibility after training* Pay: $50K-$60K depending on experience levelResponsibilities:* Working with existing customers in the Minnesota Market resolving customer...


  • Plymouth, United States Covetrus Full time

    Company Overview: SmartPak is on a mission to create a world where every horse thrives, living its best life every day. Based in Plymouth, Massachusetts, we are a direct-to-consumer ecommerce Equine business specializing in patented subscription-based supplements known as "SmartPaks”.   Since 1999, we've connected the equine community through our...


  • Plymouth, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Plymouth, WI **Patient Service Representative Position in Plymouth, WI** **Full Time Regular - Posted 2 days ago** **Overview** **Patient Services Representative** **FULL TIME** Midwest Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Midwest Dental office in Plymouth, WI. ...


  • Plymouth, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionSummary: Oversee the outbound call center operations, assign tasks, and report campaign progress.Responsibilities:Manage staffing and supervise customer service activities.Train and develop Customer Service Representatives.Delegate tasks and manage workflow.Set and monitor objectives.Communicate progress to other...


  • Plymouth, United States Ultimate Staffing Full time

    Summary: Oversee the outbound call center operations, assign tasks, and report campaign progress.Responsibilities:Manage staffing and supervise customer service activities.Train and develop Customer Service Representatives.Delegate tasks and manage workflow.Set and monitor objectives.Communicate progress to other departments.Present monthly procurement...


  • Plymouth, United States Kohler Credit Union Full time

    Job DescriptionJob DescriptionJoin Kohler Credit Union as a Full-Time Floating Member Service Representative/Teller in our Northern Market and take your career to new heights! This exciting opportunity allows you to showcase your exceptional customer service skills while working in a fun and vibrant company culture that is centered around our valued members....


  • Plymouth, United States Sitel Full time

    ****Job Description**** **Learn, Lead & Grow and join us at Sitel Group** *Please only apply if you live within 1 hour of Plymouth, Devon.* Full Time & Part Time Hours Weekly Pay! Starting Salary 8.36 - 10 Must live within 1 hour to our Sitel site in Plymouth, Devon (to allow for training and equipment checks) Self-Led Training alongside training...


  • Plymouth, United States Bank of New Hampshire Full time

    **Join our team as a Full-time Summer Seasonal Bank Services Representative** As a Summer Bank Services Representative with Bank of New Hampshire, you are the first point of contact for customers to assist them with their banking needs. A typical day includes conducting transactions for both deposit and withdrawal, balancing a drawer, providing quality...


  • Plymouth Meeting, United States Synergy Orthopedics Full time

    **Objective**: The Customer Service Representative will be responsible for receiving incoming calls for the organization and distributing them to the appropriate department. The Customer Service Representative will also be responsible for resolving product or service problems by clarifying the issue, determining the cause of the problem, and selecting a...


  • Plymouth, United States Prevea Health Services Full time

    Description Patient Service Representative Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so...