Level 2 End User Support

2 weeks ago

Orlando, United States Tews Company Full time
Job DescriptionJob Description

Job Responsibilities

-    Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate

-    Able to troubleshoot hardware/software issues with laptops and tablets

-    Knowledge of AD, AAD & Windows 10,11

-    Inventory Management

-    Deskside and white glove support experience

-    Knowledge of Intune would be a big plus.

-    Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record

-    Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software

-    Perform basic PC, network, and mobility troubleshooting

-    Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.

-    Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.

-    Ability to identify problems and proactively suggest ways to improve processes as applicable

-    Contribute to Knowledge Base content in line with writing styles and content guidelines

-    Create / Maintain / appropriate User Guides and publish updates as needed

 

Company DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.

Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.

Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.Company DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.\r
\r
Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.\r
\r
Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.

  • Customer Support Specialist

    2 weeks ago

    Orlando, United States Stax Full time

    As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with...

  • Customer Support Specialist

    3 weeks ago

    Orlando, United States Stax Full time

    Job DescriptionJob DescriptionDescription:As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research...

  • Customer Support Specialist

    2 days ago

    Orlando, United States Stax Connect Full time

    Job Type Full-time Description As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role...

  • Customer Support Specialist

    3 weeks ago

    Orlando, Florida, United States Stax Full time

    As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with...

  • On Site Desktop Support w

    2 days ago

    Orlando, United States Source 1 Solutions Inc Full time

    This is a full time, contractor role. Responsibilities: This role is a desk side support role at the support center. This is not a help desk role. The primary responsibility of the support personnel is to resolve end-user IT issues with their PC or mobile devices providing top notch service experience. Must understand SCCM This role requires excellent and...

  • Tech Support Engineer(User Experience)

    3 weeks ago

    Orlando, United States eTeam Full time

    Position Overview: As a Senior Technical Support Engineer, you will enable our customers with your passion and knowledge of the Client Platform. You will be responsible for managing and resolving the most challenging issues and escalation for the customer and provide technical guidance in addressing their business needs. You will be the voice of the...

  • Desktop Support Staff

    2 weeks ago

    Orlando, United States Just Write Inc Full time

    Job DescriptionJob DescriptionDesktop Support StaffSummary: Desktop Support Staff play a crucial role in providing frontline support to end-users within Miami-Dade County, ensuring that their desktop computers and software function efficiently and that technical issues are promptly resolved.Responsibilities:Provide technical support to end-users, addressing...

  • Desktop Support Analyst

    2 days ago

    Orlando, United States Careerbuilder-US Full time

    Software Resources has immediate job opportunities open for Desktop Support Analysts. This is a long term contract in Orlando, FL. **** COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED. **** We are looking for Desktop Support candidates with Call-Center experience and great customer service. The position starts at Monday-...

  • Desktop Technician Support

    2 weeks ago

    Orlando, United States Kinettix Inc. Full time

    Job DescriptionJob Description1099 Independent ContractorLength of Contract: 5 WeeksExchange Resource Migration needs, five (5) weeks as follows:Onsite training for resources - May 6th May 10thOnsite migration support May 13th May 17th and May 20th 24thOnsite final migration efforts and cleanup May 27th 31st and June 3rd 7thThe schedule would be Monday to...

  • Senior Desktop Engineer

    2 weeks ago

    Orlando, United States CareerBuilder Full time

    Description Hybrid work arrangement (3 days in the office/2 days remote). Location is flexible within the Seacoast footprint in Florida. JOB SUMMARY: The Senior End User Computing Engineer plays a critical role in ensuring the stability, security, and optimal performance of Seacoast's end user computing environment. This position requires advanced expertise...

  • Client Services Technician

    3 weeks ago

    Orlando, United States Apex Full time

    Looking for a Client Services Technician to provide support for the company's employee-facing technical services. In this role, you will be responsible for the day-to-day operations, managing escalations and working closely with client service engineers to improve its services. The ideal candidate has 1-3 years of experience in a similar IT support role....

  • Business Systems Analyst, Quality

    1 week ago

    Orlando, United States University of Central Florida Full time

    The Opportunity : The Business Systems Analyst II is responsible for supporting research information systems as part of the Graduate and Research IT (GRIT) team in the Office of Research. The analyst serves as a liaison between various stakeholders, including business users, management, and IT teams to ensure effective communication and collaboration. ...

  • Front-End Manager

    5 days ago

    Orlando, United States Restaurant Depot Full time

    From $19.59- $20.25. an hour Position Title: Front End Manager Department: Operations Supervisor: Branch Manager FLSA: Exempt (Salaried) Position Summary: Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer...

  • HRIS Analyst

    3 weeks ago

    Orlando, Florida, United States Orlando Health Full time

    Position Summary: The HRIS Analyst coordinates a variety of advanced and highly complex departmental-level information technology activities. Responsibilities: Possess understanding of the core business practices of the department such as, Core HR, Benefits, Payroll, Compensation, Security, Talent Acquisition, Performance and Learning. Develop functional...

  • Product Manager

    2 weeks ago

    Orlando, United States Optomi Full time

    Job Description:As a Product Manager, you will write requirements for sustainment feature enhancements and actively engage with partners from various teams including design, engineering, and operational end-users to ensure accurate implementation and successful launch of those enhancements.Additionally, this position will include administering...

  • Product Manager

    2 weeks ago

    Orlando, United States Optomi Full time

    Job Description:As a Product Manager, you will write requirements for sustainment feature enhancements and actively engage with partners from various teams including design, engineering, and operational end-users to ensure accurate implementation and successful launch of those enhancements.Additionally, this position will include administering...

  • Personal Computer Support Technician

    2 weeks ago

    Orlando, United States Leidos Full time

    Description The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. Primary Responsibilities...

  • Personal Computer Support Technician

    2 weeks ago

    Orlando, Florida, United States Leidos Full time

    Description The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.Primary...

  • Personal Computer Support Technician

    2 weeks ago

    Orlando, Florida, United States Leidos Full time

    Description The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.Primary...

  • Enterprise Application Administrator I

    3 weeks ago

    Orlando, Florida, United States City of Orlando Full time

    Description Who We AreOrlando, The City BeautifulFor most of Orlando's history we've been the place everyone wants to visit. Today, we're also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We're transitioning from our role as the young upstart to a more mature, global...