Business Systems Analyst, Quality

3 weeks ago

Orlando, United States University of Central Florida Full time

The Opportunity : The Business Systems Analyst II is responsible for supporting research information systems as part of the Graduate and Research IT (GRIT) team in the Office of Research. The analyst serves as a liaison between various stakeholders, including business users, management, and IT teams to ensure effective communication and collaboration.
This position provides systems administration and support by managing help desk tickets submitted by end-users reporting system issues and/or submitting enhancement requests. The ideal candidate has excellent communication skills (both written and verbal), with the ability to effectively interact with multiple groups of business stakeholders with diverse priorities. This position also collaborates with GRIT’s Reporting and Analytics team to create and manage reports for business stakeholders (Please note: this is not a data analyst position).
This includes providing technical support and troubleshooting assistance to end-users, reporting system issues to the software vendor, and resolving inquiries promptly.
Responsibilities include system and business process analysis, systems testing, creating and updating end-user documentation, and creating and facilitating systems training for end-users. The testing phase of upgrades is the most time-consuming for this role, including creating test scripts for various levels of testing (unit testing, regression testing, user acceptance testing) and performing thorough testing to ensure system functionality works as expected.
Collaborate with stakeholders to analyze and evaluate business processes to understand their requirements and identify opportunities for process improvements. As the system SME, the analyst helps stakeholders understand how the software can support their business needs. Ensure proposed changes or modifications do not conflict with other modules or established processes across the units.
Gather and analyze functional requirements by collaborating with business users and stakeholders to understand their needs, objectives, and challenges. Conduct meetings to elicit and document business requirements. Create and maintain end-user documentation including user guides, FAQs, and instructional videos. Develop new training materials and facilitate (on-site and remote) training for end-users as needed.
Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree. Experience supporting Software as a Service (SaaS) applications and working with software vendors.
Familiarity with business process modeling and system design methodologies.
Familiarity with software development lifecycle (SDLC) and project management principles.
Excellent communication skills (both written and verbal) with the ability to effectively interact with multiple groups of business stakeholders with diverse priorities.
This is a Contract and Grant (C&G) funded position. If you are selected as the final candidate for an employment opportunity here at UCF, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 
Paid time off, including annual and sick time off and paid holidays
Retirement savings options 
Flexible work environment 
Office of Research - Operations
Monday - Friday 8:00 am – 5:00 pm. The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

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