Patient Services Representative
4 weeks ago
Essential Duties and Responsibilities:
- Greet all patients in a professional and friendly manner.
- Provide and explain necessary paperwork to the patients for processing scheduled appointment or walk-in appointment.
- Utilize provided computer and software to input information and record all visits.
- Screen each patient prior to examination by provider. This includes review of patient information contained in their chart to ensure that data is current and correct.
- Inform patients of different programs we have to offset charges, explaining the qualifications and requirements, i.e. Office of Family Planning, Medi-Cal, CHDP, PPP, HWLA, and Sliding Fee.
- Perform income verification.
- Perform status verification when appropriate.
- Review information collected from the patient and explain the fee schedules and methods of payment, and collect payment when required.
- Assists eligible patients to establish and maintain HWLA enrollment, i.e. following up on all pending, denied, disenrolled patients.
- Provides telephone and in-person assistance to complete related applications. Advises patients of the documentation required to complete applications, and answers questions and issues regarding the enrollment process.
- Prepares all related reports and maintains files, data bases and other program records.
- Serves as a liaison/super-user to HWLA
- Monitor changes and modifications to the HWLA program
- Ensure all HWLA applications are complete and submitted
- Provide training and updates to team members
- Make recommendations to improve enrollment processes
- Facilitate completion of special projects related to HWLA
- Provide coverage for front desk, telephone reception and/or appointment desk.
- Keep abreast of all payment options and special programs available to cover the cost of services rendered. Attend training when required.
- Provide financial responsibility information to callers as need arises.
- Assist the billing department when needed
- Attend outside meetings
- Other duties as assigned.
Education and Qualifications Requirement:
- High School Diploma or equivalent
- A minimum of 6 months working in hospital conducting financial screening or working in a community clinic conducting financial screening and/or one (1) year front office clerical required.
- Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
- Excellent oral and written communication skills
- Excellent organizational skills
- Computer proficiency
- Experience utilizing an Electronic Medical Records (EMR) system is highly desirable
- Bilingual required (Spanish)
We are an Equal Opportunity Employer.Company DescriptionT.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.\r
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We are an Equal Opportunity Employer.
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