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Customer Service Representative

2 months ago

Sandy Springs, United States Quest Financial Full time
Job DescriptionJob Description

Our client in Dunwoody is looking for a Customer Service Coordinator to join their growing team

This is a Long-term Contract role 5-7 months with the opportunity to go permanent. This role will be 5 Days IN-office for the training period.  Once trained, then will switch to Hybrid schedule.  3 days IN & 2 days at Home

This shift is 10:30-7.

Strong Customer Service or Logistics Backgrounds preferred

Provides the main point of contact for all shipping from clients. Responsible for the tracking of a shipment from the time it is booked until it is delivered and for dealing with customers’ questions and information needs during that part of the shipping process.

Essential Functions:

·         Creates bookings and accurately assigns rates

·         Identifies the route that will move containers from the beginning to the ending location

·         Works with the Equipment Department to determine equipment availability

·         Ensures that any and all documentation required for a shipment is received in a timely manner

·         Updates bookings when necessary and notifies all affected parties of changes

·         Addresses customer problems

·         Communicates rate agreement issues to the Sales department for resolution

·         Works directly with Account Executives to assure specific customers’ accounts are handled appropriately

·         Coordinates with terminal operations to assure efficient and effective handling of shipments

·         Corresponds with world-wide offices to track shipments