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Automotive Service Advisor

2 months ago

Ocean Isle Beach, United States Jim's Car Care Full time
Job DescriptionJob Description

Service writers serve as a liaison between customers who need repairs performed on their vehicles and the technicians who will provide those repairs. These auto repair experts are usually employed at auto dealerships or repair garages. While developing strong relationships with customers as a service writer, you must understand their problems and be committed to solving them. Service writers translate their customers' needs into work orders for technicians, prepare quotes for customers and bill customers when work is complete.

To be a service writer, you need to have at least a high school degree or GED. It helps to have at least three years of work experience in the company's industry, such as auto repair or prior service work. Excellent customer services skills are also necessary for this job, and you must be able to handle customer complaints and disputes. Service writers should be well-organized and pay attention to detail in order to meet company and customer standards.

Job Overview

Jim’s Car Care is one of the leading companies in our field in the area. We are hiring a talented Service Writer to join our team. If you're excited to be part of a winning team, Jim’s Car Care is a great place to grow your career.

Responsibilities for Service Writer

• Provide excellent customer service from initial greeting to release of vehicle, and perform any additional follow up

• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan

• Advise the customer on the auto repairs that you recommend and offer a pricing quote

• Communicate with parts sellers and technicians to make sure everything needed is on hand

• Provide updates to customers as their work is completed

• Answer detailed questions about services performed and price information

• Maintain customer records by keeping all files organized

• Schedule appointments over the phone

Qualifications for Service Writer

• Basic math and accounting knowledge

• Strong understanding of auto mechanics

• Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding

• Advanced computer and data-entry skills

• Organizational and record-keeping skills

• Ability to stand, walk, sit and lift up to 25 pounds

• Have a teamwork mindset in the workplace and accept feedback on your work

• Understand the typical format of company schedules in order to manage time efficiently

• Ability to multitask and work in high-stress settings.

Business hours are Monday - Thursday 7:00am - 6:00 pm.

3 day Weekends

Company DescriptionPROVIDING AUTO REPAIR SERVICES IN OCEAN ISLE BEACH AND BEYOND
If you’re looking for a local Auto Repair shop that you can trust, consider Jim's Car Care. Since 1998, we’ve been providing our friends and neighbors in Ocean Isle Beach with dependable, trustworthy Auto Repair. Whether your vehicle needs a minor tune-up to a major overhaul, our trained service technicians are skilled at quickly diagnosing and pinpointing solutions to problems, which can save valuable time and money.

A COMMITMENT TO COMPLETE CUSTOMER SATISFACTION
At Jim's Car Care, our number one goal is complete customer satisfaction. Every day, with every customer, we focus on providing high-quality Auto Repair services coupled with top-notch customer service. With countless 5-star reviews, we are proud of our reputation as one of the Ocean Isle Beach area’s most trustworthy Auto Repair shops.

A TRUE ALTERNATIVE TO THE DEALER
Looking for an affordable alternative to the high Auto Repair service pricing at the local dealership? Jim's Car Care can help. Supported by a team of ASE certified mechanics who receive ongoing training in automotive technology and auto repair services, we’re proud to be able to offer you dealership quality knowledge and experience without dealership pricing

CUTTING-EDGE TECHNOLOGY AND REAL-WORLD EXPERIENCE GET YOU BACK ON THE ROAD FASTER
Our team of technicians strives to stay up to date on the latest automotive technology, and has professional, hands-on experience working with both various vehicle types. We strive to use the most current diagnostic equipment available including original factory equipment, which means that we can often more quickly uncover the problem and begin working on the solution. Combining cutting-edge technology with real-world experience, it is our mission to be able to get your car back on the road in less time than it takes other shops to simply figure out what’s wrongCompany DescriptionPROVIDING AUTO REPAIR SERVICES IN OCEAN ISLE BEACH AND BEYOND\r
If you’re looking for a local Auto Repair shop that you can trust, consider Jim's Car Care. Since 1998, we’ve been providing our friends and neighbors in Ocean Isle Beach with dependable, trustworthy Auto Repair. Whether your vehicle needs a minor tune-up to a major overhaul, our trained service technicians are skilled at quickly diagnosing and pinpointing solutions to problems, which can save valuable time and money.\r
\r
A COMMITMENT TO COMPLETE CUSTOMER SATISFACTION\r
At Jim's Car Care, our number one goal is complete customer satisfaction. Every day, with every customer, we focus on providing high-quality Auto Repair services coupled with top-notch customer service. With countless 5-star reviews, we are proud of our reputation as one of the Ocean Isle Beach area’s most trustworthy Auto Repair shops.\r
\r
A TRUE ALTERNATIVE TO THE DEALER\r
Looking for an affordable alternative to the high Auto Repair service pricing at the local dealership? Jim's Car Care can help. Supported by a team of ASE certified mechanics who receive ongoing training in automotive technology and auto repair services, we’re proud to be able to offer you dealership quality knowledge and experience without dealership pricing\r
\r
CUTTING-EDGE TECHNOLOGY AND REAL-WORLD EXPERIENCE GET YOU BACK ON THE ROAD FASTER\r
Our team of technicians strives to stay up to date on the latest automotive technology, and has professional, hands-on experience working with both various vehicle types. We strive to use the most current diagnostic equipment available including original factory equipment, which means that we can often more quickly uncover the problem and begin working on the solution. Combining cutting-edge technology with real-world experience, it is our mission to be able to get your car back on the road in less time than it takes other shops to simply figure out what’s wrong