Field Service Technician

2 weeks ago


Irvine, United States PrideStaff Full time
Job DescriptionJob Description

Field Service Technician - Bilingual Spanish needed for a company in Irvine that manufactures food processing equipment.

MUST BE WILLING/ABLE TO TRAVEL

Direct Hire position paying Base $43K/yr + Bonus (approx. $5,000) + Overtime (approx. $5,000) = Approx. $53K/yr. Benefits include Medical, Dental, Life Insurance and 401K.

About 50% of the time will be traveling throughout the US, Canada and South America with all expenses covered. The rest of the time is spent in the Irvine office working 8:30 AM - 5:30 PM, Monday - Friday.

General Position Summary:
The Technical Service Representative is responsible for customer tests, installation, and showcasing of the company’s products and to assist in the creation of samples for customers.

Responsibilities:

  • Frequent traveling for the installation of equipment and inspection of machines, products, processes.
  • Responsible for customer tests, preparation for product testing, including purchasing ingredients, machine set up, quality control, and reporting in order to provide better quality of products by using Rheon equipment.
  • Correspond to customer’s questions/claims about anything technical by phone or email.
  • Arrange packing and shipping of samples, machines and parts.
  • Ensure all lab machines, equipment, supplies, ingredients, and area are kept clean and organized.
  • Submit trip reports (hand over certification with customer’s signature and expense report).
  • Attend exhibitions, local seminars, etc. when necessary to showcase company products.
  • Send daily short reports to the manager by email even if the manager is out of the office and if on a business trip. Please cc all Technical Dept employees on all reports.
  • Correspond to customer’s questions/claims about anything technical by phone or email.
  • Submit trip reports (hand over certification with customer’s signature and expense report).
  • Order ingredients, supplies, etc.
  • Help with other office related work.

Estimated Travel & Driving Requirements:
Local Travel: 15% per month (50% day trip).
Domestic Overnight Travel: 40% per month by both car and plane as needed.
International Travel: Very rarely.

Qualifications:

  • Associates degree (AA) or Bachelor's degree (B.A) from a two or four years college or university; or equivalent combination of education and experience is preferred.
  • Min 1 year related experience in the Food industry is preferred, but not required.
  • Bilingual Spanish is a MUST
  • Experience in customer service is preferred.
  • Interest in the food industry is a plus.
  • The company will train those with no experience. .
  • Customer Service oriented.
  • Ideal candidate is willing to learn and looking for a place to be for a long time.

 



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