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Hotel -Assistant General Manager
2 months ago
Assistant General Manager
Comfort Inn
Do you like motivating people? Do you thrive in providing guests a great lodging experience? Do you have great customer service skills?
We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to the next level.
If this is you, please email your resume This is a perfect position for someone who eventually wants to take their managerial skills up a few notches...
Essential Functions:
● Manages the Guest Experience
● Assists and advises General Manager on all Human Resources issues.
● Assists General Manager in all areas, including but not limited to, training, financial
Reporting, Setting and achieving Goals and overall success of the hotel.
● Takes proactive approach when dealing with guest requests and/or concerns.
● Manages all team members and verifies that Brand and Company Standards are met
● Assist General Manager in hiring process for department needs.
● Train, coach, giving feedback and constructive criticism as well as encouragement.
● Build Department relationships within the department and with other departments,
promoting a high level of employee morale.
● Communication: written and verbal in a professional demeanor
● Complete all training in Choice University.
● Organize and keep inventory of all storage rooms and supplies.
● Assist and fill inother departments as needed.
● Makes recommendations to General Managers for incentives, Training, and procedures
that will be in the best interest of the team and hotel success.
● Motivate the team.
● Execute Time Management Skills and encourage team to work in a timely manner.
● Verifies that the housekeeping team are cleaning rooms to GM and Brand Standards.
● Organize inventories in all departments.
● Maintains Lost and Found items and procedures.
● Cultivate an environment of expecting all team members to demonstrate excellence.
● Cultivate an environment of expecting all team members to demonstrate excellent Guest
Service.
Personal Characteristics
● High energy level, comfortable performing multifaceted projects in conjunction with
day-to-day activities, with a “Can Do” attitude.
● Displays a professional and courteous demeanor at all times.
● Superior interpersonal abilities. Ability to get along with diverse personalities, tactful,
mature, flexible.
● Good reasoning abilities. Sound judgment.
● Good communication skills.
● Ability to give and receive constructive feedback and direction.
● Assists General Manager in creating innovative ways to maintain a positive employee
morale and have high employee retention.
● Results- and people-oriented, but, have sound judgment and ability to balance other
business considerations. Service-oriented, but assertive/persuasive.
● Follow the Company “H.A.T” Culture
● Willingness to be a part of a growing team and being a part of the success.
Reports to: General Manager
