![Mac-Tech, Inc.](https://media.trabajo.org/img/noimg.jpg)
Service Manager
3 months ago
Mac-Tech is growing and is seeking an impact player and difference maker to join our growing team as a Service Manager who is dependable, highly motivated, and able to lead a team to success.
- Reviews every closed service report, works closely with technicians, follows up with customers on service call experience, and escalates issues to the management team.
- Daily and weekly status reporting.
- Schedule and assign all service work and oversee the work to ensure customer satisfaction.
- Effectively lead, and instruct a team of Service Technicians in a positive environment.
- Keen attention to detail and likes to be challenged in a growing and changing environment.
- Safety is always your biggest priority.
Other expectations of the Service Manager include overseeing the charges for all service tickets including warranty work. The Service Manager will also control the expenses of the Service Department while maintaining effective services for our customers. The Service Manager will also be proactive in areas where improvements can be made.
Requirements
- Has a minimum of 5 years of field service experience, shop management, or manufacturing leadership, preferably with machine tool equipment.
- Excellent attention to detail and accuracy as well as ability to multi-task and is self-motivated
- Ability to speak clearly and listen attentively
- Strong written communication abilities
- Experience with the management of field teams is highly preferred
- Must occasionally lift and/or move up to 50 lbs.
- Ability to learn to operate material handling equipment, including overhead cranes, hand trucks, barrel dollies, hydraulic lifts, forklifts, telehandlers, etc.
- Familiarity with field service software, Microsoft Dynamics a plus
- Microsoft Office proficiency, especially Outlook, Excel, and Word
If this sounds like you, we would like to talk with you about joining our team We offer a competitive salary and benefits commensurate with experience.
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
Our philosophy has remained consistent over the last 37 years: We maintain a relentless obsession to serve our customers. Mac-Tech was founded in 1984 to service and support metal fabrication equipment. We’ve been in business for over 37 years and are well-positioned to service and support our customer base throughout North America. At Mac-Tech, we strive to develop long-term partnerships with our customers and leave a positive lasting impression every time.
Company DescriptionMac-Tech Inc. is a leader in selling and servicing predominately new and some used metal fabrication machinery for 40 years specializing in:• Metal roofing machinery
• Press brakes
• Fiber lasers
• Plasma cutters
• Programming and software solutions
• Robotic welding systems
• Structural beamline solutions
• Metal shears
• Deburring machines
We adhere to a structured, time-tested sales process that delivers results.
We are committed to excellence in customer up-time and need strong leadership to ensure this.
We have industry-leading benefits including premium Health Care,401K, and complete respect for our team partners.
Mac-Tech is a family-first company that values each and every team member's personal life while focusing on business excellence.Company DescriptionMac-Tech Inc. is a leader in selling and servicing predominately new and some used metal fabrication machinery for 40 years specializing in: \r
\r
• Metal roofing machinery\r
• Press brakes\r
• Fiber lasers\r
• Plasma cutters\r
• Programming and software solutions\r
• Robotic welding systems\r
• Structural beamline solutions\r
• Metal shears \r
• Deburring machines\r
\r
We adhere to a structured, time-tested sales process that delivers results.\r
\r
We are committed to excellence in customer up-time and need strong leadership to ensure this.\r
\r
We have industry-leading benefits including premium Health Care,401K, and complete respect for our team partners.\r
\r
Mac-Tech is a family-first company that values each and every team member's personal life while focusing on business excellence.
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