Office Administrative Assistant
3 weeks ago
Service Administrator’s Work Duties
Answer phones
Assist walk-in customers
Check company email daily and distribute
Reminder post cards-use report AR prints with address labels
Service tickets-
Pull money off tickets daily
Print daily swipe simple reports
Match tickets to swipe simple reports
Enter notes into FACS – to be done daily
Cost parts on tickets – to be done daily
Enter time for each technician- to be done daily
Check edits for technician’s time entered and make changes
Put tickets in numerical order
Print and mail invoices
File tickets
Make copies of technicians’ time sheets & keep stocked on bookcase in hall
Put address labels on service tickets; distribute to technicians as needed
Customer Maintenance Agreement
Run agreement credit card payments
Apply payments
Enter new install agreements
Enter and file agreements weekly
Calculate commissions for the last payroll of each month
Make copies for commissions and calculate commissions for the last payroll of the month
Prepare monthly renewals and mail
Make any corrections or changes to agreements when needed
Parts Warranties
File for credits for parts used for a repair that is under warranty.
Files labor warranties for repairs made that have a labor warranty.
Match credits with packets.
Follow up with vendors that owe a credit.
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