Client Representative

2 weeks ago


Brandon, United States J.B. Solutions of Florida Full time $690 - $1,200
Job DescriptionJob Description

We are looking for a customer-oriented service representative. A customer service representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • 18 years or older
  • Available to start immediately

Job Types: Contract, Full-time

Salary: From $525.00 per week

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Brandon, FL (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • No

 

 

Company DescriptionJ.B. Solutions of Florida markets a comprehensive range of products for Home Maintenance and disinfectants worldwide. As the innovation leader in this market, we offer choices to our customers and provide them the best-possible solutions to successfully cater to todays and tomorrow’s needs. Our 100+ Years American Made machinery sets us apart from competition and makes us the partner of choice for solutions for efficient, convenient, sustainable and in home Covid disinfectants and other cleaning products. Our Goal is to become #1 in the world, to service the community in the best way we know how.

While bringing Jobs to the Brandon and surrounding areas. So, stop by join the family nowCompany DescriptionJ.B. Solutions of Florida markets a comprehensive range of products for Home Maintenance and disinfectants worldwide. As the innovation leader in this market, we offer choices to our customers and provide them the best-possible solutions to successfully cater to todays and tomorrow’s needs. Our 100+ Years American Made machinery sets us apart from competition and makes us the partner of choice for solutions for efficient, convenient, sustainable and in home Covid disinfectants and other cleaning products. Our Goal is to become #1 in the world, to service the community in the best way we know how.\r
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While bringing Jobs to the Brandon and surrounding areas. So, stop by join the family now
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