Technical Support Specialist

4 weeks ago

Clearwater, United States Ultimate Staffing Services Full time
Job DescriptionJob Description

We are currently recruiting for a Technical Support Specialist for our client located in Clearwater, FL. The Technical Support Specialist role is a fields inbound telephone calls and e-mail for installation or product related technical assistance from retail dealers, end-users, or consumers. This role maintains positive relationship with its retailers and end-users. The role helps continuously improve the products through critical product performance feedback. It can also have a direct impact on the brands' reputation.

Pay rate - $21-$23/hr - M-F, 8 am - 5 pm - Pay will increase to $25/hr once you have gone perm - Temp to hire

Key Responsibilities:
* Field inbound telephone calls for installation and product related assistance from retail dealers or end-users.
* Answer incoming e-mail requests for installation and product related assistance.
* Assist with proper product fitment and applications questions.
* Troubleshoot problematic installations as needed by retail dealers and end-users.
* Meet specific inbound call volume and e-mail metrics outlined by the Global Technical Support Manager.

Requirements:
* Excellent verbal and communication skills.
* Ability to troubleshoot and problem solve.
* Ability to navigate the internet to conduct necessary research.
* Must strive to resolve escalated problems quickly and cost effectively to the satisfaction of the customer.
* Gain and maintain a complete understanding of the company's technical products.

Require Education and Experience:
* Prior experience with installation of 12-volt audio, video and security products.
* 2 years of technical help desk team experience
* MECP Certification required within 90 days.

Supervisory Responsibility:
This position has no supervisory responsibilities

Environmental/Physical Requirements:
* Indoor offices with controlled temperature
* May sit for long periods of time
* Crouching, kneeling, standing, walking, pushing, and lifting occasionally
* Operating computer, telephone, voicemail and other office equipment regularly

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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