Studio Supervisor

3 weeks ago

New York, United States Facegym NY LLC Full time
Job DescriptionJob DescriptionFaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home.  We are based in central London, working across the UK & USA, with new markets to launch soon

The FaceGym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.  

Fun

Audacious

Magic Inclusivity Love what you do You are Important
 

Job Summary

Supervise the Studio to ensure the smooth-running service each day. Manage and co-ordinate the scheduling of facial workout bookings, ensuring smart bookings to help boost profitability. Leading by example in offering the best customer service. 

Key duties and responsibilities:

Responsibilities for this role include, but are not limited to; 
  • Communicate effectively and professionally with all the team throughout the day, to support in the delivery of a 5-star customer experience and making the team aware of any challenges that may arise
  • Responsible for ensuring the Studio achieves sales targets. Encouraging upgrades, smart booking and driving retail sales
  • Supporting Studio Manager with inventory and stock management 
  • Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximising every sales opportunity to achieve all set KPI’s
  • Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
  • To have a strong focus on client loyalty and occupancy rates – motivating the team to continually improve on their own occupancy and rebook goals
  • Ensuring the front desk, and work stations are clean and presentably stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
  • Responsible for ensuring company policies are followed at all times, such as cancellation and lateness policy to clients to keep a smooth running of business
  • To have a strong focus on maximising retail potential and client retention
  • Have the confidence to overcome selling challenges and the ability to create retail theatre to attract and entice customers
  • Maintain an exceptional customer experience at every touch point of the client’s experience in the Studio
  • Being skillful on Zenoti system booking system
 Person Specification:

The ideal candidate will: 
  • The ability to motivate and lead the team to drive high performance
  • Can do entrepreneurial attitude to help support and drive the business forward
  • Excellent communications skills
  • Good numeracy skills
  • Experience within beauty, retail and spa
  • Enjoys exploring opportunities and using own initiative
  • Exceptional customer service skills
  • A team player with inspirational social skills
  • Articulate and confident communicator
  • Experience working with an online booking system
 

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