Current jobs related to Call Center Operator - Irvine - TechOp Solutions International

  • Call Center Operations Manager

    4 weeks ago

    Irvine, California, United States TechOp Solutions International Full time

    Job Title: Call Center SupervisorTechOp Solutions International is seeking a highly skilled and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for leading a team of call center operators and ensuring the smooth operation of our contact center.Key Responsibilities:Collaborate with the call center...

  • Call Center Operations Manager

    3 days ago

    Irvine, California, United States Lukos Full time

    Job SummaryThe Call Center Manager at Lukos is responsible for overseeing the day-to-day operations of our call center, ensuring that our team provides exceptional customer service and support. This role requires a strong leader who can analyze business processes, recommend improvements, and drive strategic planning.Key ResponsibilitiesDevelop and implement...

  • Call Center Operations Manager

    2 weeks ago

    Irvine, California, United States Lukos Full time

    Job Title: Call Center Assistant ManagerWe are seeking a highly skilled Call Center Assistant Manager to join our team at Lukos. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our call center.Key Responsibilities:Work with the Program Manager to determine call center operational strategies by...

  • Call Center Operations Manager

    3 weeks ago

    Irvine, California, United States Lukos Full time

    Job Title: Call Center ManagerAt Lukos, we are seeking a highly skilled Call Center Manager to join our team. As a Call Center Manager, you will be responsible for analyzing business processes and recommending improvements to drive efficiency and productivity.Key Responsibilities:Work with the PM to determine call center operational strategies by conducting...

  • Call Center Operations Manager

    1 month ago

    Irvine, California, United States Lukos Full time

    Job Title: Call Center SupervisorLukos is seeking a highly skilled Call Center Supervisor to join our team in Irvine, CA. As a Call Center Supervisor, you will be responsible for overseeing the daily operations of our call center, ensuring excellent customer service, and driving business growth.Key Responsibilities:Develop and implement call center...

  • Call Center Operations Manager

    1 month ago

    Irvine, California, United States Lukos Full time

    Job SummaryThe Call Center Manager is responsible for leading the call center team to deliver exceptional customer service and support. This role requires a strong understanding of business processes and the ability to analyze and improve them. The ideal candidate will have experience working with ServiceNow as an end-to-end CMS and be proficient in...

  • Call Center Operator

    2 months ago

    Irvine, United States TechOp Solutions International Full time

    TechOp Solutions is seeking multiple bilingual call center operators with excellent communication skills (oral and written), strong reading/writing abilities, and experience in a call center environment to support an exciting opportunity in a federal contact center. The ideal candidates will have experience navigating CRM systems , demonstrate exceptional...

  • Senior Call Center Operations Manager

    2 days ago

    Irvine, California, United States Lukos Full time

    About the RoleLukos is seeking a Senior Call Center Operations Manager to join our team in Irvine, CA. As a key member of our organization, you will be responsible for overseeing the daily operations of the ECCO Call Center, ensuring efficient and effective communication with personnel of various backgrounds.Key Responsibilities• Work closely with the Call...

  • Call Center Call Analyst II

    1 week ago

    Irvine, California, United States Lukos Full time

    Job SummaryWe are seeking a highly skilled Call Center Call Analyst II to join our team at Lukos. As a key member of our call center operations, you will be responsible for conducting call intake for all ECCO phone lines and operator call analyses functions as directed by the SOP and call center leadership.Key ResponsibilitiesConduct call intake for all ECCO...

  • Call Center Supervisor

    2 weeks ago

    Irvine, California, United States Transdev Full time

    {"About Transdev Transdev is a leading mobility company that operates transportation systems, maintains vehicle fleets, and delivers mobility solutions across the U.S. With a team of 32,000 employees across 400 locations, we maintain over 17,000 vehicles. As a global company, we operate in 19 countries and employ 110,000 team members worldwide. Our purpose...

  • Call Center Call Analyst II

    1 week ago

    Irvine, California, United States Lukos Full time

    Job SummaryAs a Call Center Call Analyst II at Lukos, you will be responsible for conducting call intake for all ECCO phone lines and operator call analyses functions as directed by the SOP and call center leadership. This role requires excellent communication skills, the ability to work independently, and strong analytical skills to manage and prioritize...

  • Call Center Supervisor

    2 weeks ago

    Irvine, California, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services in the United States, operating in 19 countries and employing over 32,000 people across 400 locations. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Job SummaryWe are seeking a highly skilled Call...

  • Call Center Team Lead

    2 weeks ago

    Irvine, California, United States Transdev Full time

    About TransdevTransdev is a leading mobility company that operates transportation systems, maintains vehicle fleets, and delivers mobility solutions across the United States. With a team of 32,000 employees across 400 locations, we maintain over 17,000 vehicles and operate in 19 countries worldwide.Job SummaryWe are seeking a skilled Call Center Supervisor...

  • Call Center Team Lead

    4 weeks ago

    Irvine, California, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services in the United States, operating in 19 countries and employing over 32,000 people across 400 locations. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Our Call Center Supervisor RoleWe are seeking a...

  • Call Center Call Analyst

    2 weeks ago

    Irvine, California, United States Lukos Full time

    {"Responsibilities": "Key ResponsibilitiesConducts call intake for all ECCO phone lines and operator call analyses functions as directed by the SOP and call center leadership.Must perform at the minimum call intake performance levels of 35 daily average calls completed.Stands ready to answer incoming calls in a timely manner from detention facilities and...

  • Call Center Analyst II

    1 week ago

    Irvine, California, United States Lukos Full time

    Job SummaryWe are seeking a highly skilled Call Center Analyst II to join our team at Lukos. As a key member of our call center operations, you will be responsible for conducting call intake, analyzing operator call functions, and providing exceptional customer service to our stakeholders.Key Responsibilities:Conduct call intake for all ECCO phone lines and...

  • Call Center Representative

    2 weeks ago

    Irvine, California, United States Stretto, Inc. Full time

    Job SummaryWe are seeking a skilled Call Center Associate to support our Corporate Restructuring team in Irvine, CA. As a key member of our team, you will play a vital role in communicating with case teams and assisting with various tasks to support the case teams.Key Responsibilities:Interact with case teams and management to gather information on assigned...

  • Call Center Team Lead

    1 month ago

    Irvine, California, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services in the United States, operating in 19 countries and employing over 32,000 team members. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Job SummaryWe are seeking a highly skilled Call Center Supervisor to...

  • Call Center Representative I

    4 weeks ago

    Irvine, United States Western Growers Financial Services Full time

    Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and sta Call Center, Representative, Technical Support, Customer Service, Healthcare, Technology

  • Call Center Specialist

    3 weeks ago

    Irvine, United States Planet Pharma Full time

    This position will work hybrid on-site/off-site at our client, a leading medical device company in Irvine, CA. They will need to go on-site in Irvine for training, and then 2-days per week following. Candidates must be local to the area to be considered.This is a 3-month contract with potential to extend longer based on performance and business need. Medical...

Call Center Operator

2 months ago

Irvine, United States TechOp Solutions International Full time
Job DescriptionJob Description

TechOp Solutions is seeking multiple bilingual call center operators with excellent communication skills (oral and written), strong reading/writing abilities, and experience in a call center environment to support an exciting opportunity in a federal contact center.

The ideal candidates will have experience navigating CRM systems , demonstrate exceptional problem-solving abilities, and thrive in a fast-paced environment. With a strong focus on customer service, they will be dedicated to delivering outstanding support, working both independently and collaboratively as part of a dynamic team.

Duties:

  • Promptly handles call intake and analyses for all phone lines.
  • Productively engages with callers to thoroughly understand their concerns, and applies relevant knowledge to assess and address their issues.
  • Conducts database and manual queries as needed to gather information related to inquiries.
  • Accurately enters pertinent call information into CRM system.
  • Assigns cases to appropriate personnel for follow-up and further action.
  • Provides support to data analysts by processing entry-level data entry.
  • Other duties as assigned

Requirements

  • Bachelor’s degree and two years of related experience; or an associate degree with three years of related experience; or five years of related experience if no degree.
  • Experience in responding to requests for information and conducting database searches.
  • Bilingual proficiency in English and Spanish.
  • Experience with ServiceNow or similar CMS platforms.
  • Proficient in Microsoft Office applications.
  • Excellent Comprehension and Communication skills
  • Ability to work independently, manage tasks, and meet minimum call intake levels
  • Law enforcement or immigration experience is preferred.