Help Desk Agent

4 months ago


Albuquerque, United States Netsurit Consultants Inc Full time
Job DescriptionJob Description
  • General
    • Independence
      • Demonstrates autonomy with normal / expected day to day activities and duties
    • Communication skills
      • Clearly and effectively conveys information to clients
      • Concerted effort to create and maintain documentation
      • Collaborates with colleagues with ease to obtain best possible outcome for both the client and iTEAM
    • Adaptability
      • Ability to overcome environmental changes or knowledge gaps (within context of tier)
    • Personal Growth
      • Embraces regular growth and development
      • Seeks opportunities in the company and/or with peers to learn new skills
    • Troubleshooting - Within context of tier
      • Demonstrates critical thinking skills, analyzing the available information to make accurate and informed decisions
      • Ability to formulate a plan of action to solve an issue (within context of tier)
  • Networking
    • Network troubleshooting
      • Ability to diagnose network related issues (Ping, connectivity checks)
    • VoIP
      • Handset troubleshooting and install
      • Softphone troubleshooting and install
  • Computing
    • Windows Workstation
      • Application support
      • Printer support
      • AV/AM Installation
    • Windows Server
      • Active Directory
        • Password reset
        • Group Management (User additions and removals)
    • Cloud Systems
      • Azure Active Directory
        • Password reset
        • Group Management (User additions and removals)
  • Security
    • General
      • Identification of user best practices in the work place
    • Email Security
      • Email / domain whitelist & blacklist management
      • Phishing and malicious email identification

 

Company DescriptionNetsurit offers managed IT services and consulting for a wide range of clients globally. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognized as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners and a Microsoft Gold Partner.Company DescriptionNetsurit offers managed IT services and consulting for a wide range of clients globally. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognized as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners and a Microsoft Gold Partner.
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