Regional Account Manager

5 days ago

Carrollton, United States Advance Components Inc Full time
Job DescriptionJob Description

Job Summary:

The Account Manager is responsible for managing and growing customer accounts, providing exceptional customer service, and driving sales. This role involves building and maintaining strong relationships with clients, identifying new sales opportunities, and working closely with the sales and operations teams to meet customer needs and achieve sales targets.

 

Key Responsibilities:

Account Management:

·       Build and maintain strong relationships with existing customers.

·       Serve as the primary point of contact for assigned accounts, ensuring high levels of customer satisfaction.

·       Understand customers' needs and provide tailored solutions to meet their requirements.

Sales Development:

·       Identify and pursue new sales opportunities within existing accounts.

·       Generate leads and develop new business through outbound calls and emails.

·       Achieve or exceed sales targets and quotas.

Customer Service:

·       Provide prompt and accurate responses to customer inquiries and concerns.

·       Process orders, manage delivery schedules, and handle any issues that arise.

·       Collaborate with the operations team to ensure timely and accurate order fulfillment.

Sales Support:

·       Prepare and present sales proposals and quotes to customers.

·       Maintain detailed and accurate records of sales activities and customer interactions in the CRM system.

·       Provide regular reports on sales performance and customer feedback to the sales manager.

Product Knowledge:

·       Maintain a deep understanding of the company’s product offerings and industry trends.

·       Educate customers on product features and benefits, helping them make informed purchasing decisions.

·       Stay updated on new products and technologies in the fastener industry.

Qualifications:

·       Bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred - but not required.

·       Proven track record of meeting or exceeding sales targets.

·       Strong customer service and relationship-building skills.

·       Excellent communication and interpersonal skills.

·       Proficiency in CRM systems and Microsoft Office Suite.

·       Strong organizational and time management abilities.

·       Ability to work independently and as part of a team.

Experience:

Minimum of 3-5 years of experience in account management or inside sales, preferably in the distribution or manufacturing industry.

 

Skills:

·       Strong knowledge of account management principles and best practices.

·       Proven experience in developing and executing successful account management strategies.

·       Proficiency in business tools and platforms (e.g., ERP tools, CRM systems).

·       Excellent written and verbal communication skills.

·       Strong analytical and problem-solving abilities.

·       Ability to manage multiple projects and meet deadlines.

·       Leadership skills with experience in managing and developing a team.

·       Creative thinker with a results-driven mindset.

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