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Studio General Manager

2 months ago

Oak Park, United States YogaSix - Oak Park Full time
Job DescriptionJob Description

The Studio Manager is responsible for ensuring an exceptional customer experience at YogaSix Oak Park studio according to YogaSix standards. He/she will lead a team of Sales Associates and Teachers and is accountable for all aspects of studio functionality including Sales, Customer Experience, and studio operations.

 

Position Responsibilities

Sales - achieve studio profitability and growth targets through strategic, relationship based selling

  • Generate new customer prospects for the studio through referrals, business to business networking
  • Lead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staff
  • Manage and grow all revenue streams including Memberships, Retail and Teacher Training

 

Marketing - consistently generate new sales prospects and potential visitors to the studio through multiple channels

  • Create and execute an ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
  • Social media management
  • Schedule/participate in Grassroots Marketing partnerships and event development on a weekly basis to drive new guest traffic

 

Customer Service and Member Experience - provide the highest quality membership experience leading to high customer satisfaction and loyalty

  • Ensure all members have a high-quality experience in studio
  • Address and resolve customer service issues
  • Design activities to promote member engagement
  • Monitor and implement tactics to manage member attrition

 

Management and Operations - ensure the day to day operations of the studio run smoothly

  • Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis
  • Recruit, hire, train, supervise, coach, mentor all studio staff
  • Manage studio budget, spending, and reporting
  • Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
  • Manage maintenance issues, inventory and cleaning
  • Participate in studio, regional and company-wide meetings and trainings as needed

Qualifications

Sales

  • Strong experience and history of performance in retail/service or fitness sales
  • Proven experience in the full lifecycle of lead management (generating, following up, and closing leads)
  • Highly confident in generating personal sales, training and managing staff in sales strategy
  • Ability to achieve sales objectives across all revenue streams: memberships, retail, and teacher training

Communications and Customer Service

  • Ability to excel in a fast changing, diverse environment
  • Strong customer service skills
  • Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc.) Must be fluent in English and have solid writing and grammar skills

Management

  • High emotional intelligence; treats all customers and staff respectfully and professionally, even in challenging situations.
  • Team leadership experience, with positive track record of staff supervision
  • Adaptable and aware of opportunities for improvement
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines
  • Strong attention to detail and accuracy
  • Professional, punctual, reliable and neat
  • Trustworthy and able to handle confidential information
  • Proficient with computers and studio software

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