Studio Manager

3 months ago

Royal Oak, United States Orangetheory - L5 Franchise #0296 Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance

Be fit. Change lives. Have fun.

Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated, career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for a Studio Manager keen on driving sales and operational excellence to provide leadership and daily direction within our studios, while promoting the benefits behind this science-based, full-body group workout.

The Studio Manager is someone who is task-oriented and willing to be held accountable. Who will look everyone who enters the studio members, employees, visitors in the eye, call them by name, and make time for them. Who can motivate a sales team. Who listens. Who likes to stay fit and to have fun

Why work for Orangetheory Fitness?
  • WORKOUT FOR FREE
  • Monthly Bonuses
  • PTO & Holiday Pay
  • Flexible Schedules
  • Fitness Casual Dress Code
  • Medical/Dental/Vision, Life, STD, and Other Benefits
  • 401k with Matching
  • Paid Training
  • Growth Opportunities
  • Employee Recognition Program
  • Free Classes for Family/Friends
Studio Manager Responsibilities:
  • Responsible for overseeing the sales process and systems
  • Manage and exceed all Orangetheory sales and operational budgets
  • Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
  • Lead and coordinate initial and ongoing sales drivers (studio events, community outreach)
  • Manage, coach, and develop all staff by modeling all studio activities through self-involvement (lead by example)
  • Train, mentor and evaluate the performance of all employees for ongoing success and future growth
  • Responsible for monthly 1:1s and annual staff performance reviews
  • Ensure compliance and adherence of Orangetheory business policies for daily studio operations
  • Monitor the hiring and scheduling of all studio staff
  • Develop a high energy culture through contests and incentive-based motivation
  • Responsible for 30-60-90 and annual OTF staff performance reviews
  • Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, delinquent account procedures, customer care calls, change requests and document scanning
  • Provide and maintain the highest level of customer service, using effective decision-making to help resolve customer service issues
Studio Manager Qualifications:
  • Proven sales leadership is required (3+ years)
  • 3+ years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
  • Must pose a high caliber approach to coaching and staff development
  • Must possess excellent leadership and management skills to create a positive, successful environment for staff and members
  • Previous management experience in the health & fitness industry strongly preferred
  • Strong work ethic, integrity, and professional demeanor
  • Solid verbal and written communication skills
  • Passion for health and wellness

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