Customer Service Representative

3 weeks ago

Providence, United States LanceSoft Full time
Job Title: Customer Service (Remote)
Location: Remote
Timing: 8:00 Am to 5:00 Pm (Mon to Fri)
Contract: 0-3 months (Possible extension)

Do you have a passion for helping others and like the idea of supporting a branded play & entertainment company that creates toys and entertainment that make the world smile? We have an opportunity for a Customer Service Representative to join our team You will work under the direction of the Consumer Care Manager and be responsible for handling a broad range of methods of contact. You are equally adept at accurately documenting consumer issues while providing outstanding service. A strong customer service mentality and the ability to readily and positively adapt to change and innovation are required. We will train you on our products and systems.

NOT REQUIRING TESTING
MUST BE LOCAL CANDIDATES; REMOTE TRAINING AND WILL WORK REMOTE

A day in the life of a Pulse Representative
Ability to effectively communicate with collectors via telephone, email, and online chat
Understand the collector community/passion and provide best resolution for fan collectors; ability to de-escalate, take ownership and provide outstanding service with every interaction.
Ability to effectively manage multi support systems
Maintain an in-depth knowledge of all products and processes.
Identify and accurately call out potential trends and consumer concerns.
Understanding knowledge of collector brands- Transformers, Star Wars, Marvel, etc.
SAP knowledge a plus

What you'll bring
Excellent Customer Service Skills
Proven leadership skills
Ability to work with a high degree of accuracy and attention to detail
Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing
Strong technical aptitude and knowledge of PC and Mac
Ambitious with ability to prioritize strong organizational and time management skills
Ability to work effectively in a faced-paced environment/ learn and adapt quickly in a demanding customer service environment
Ability to accurately assess the entire situation to make an informed decision
Minimum of 3-years in a contact center environment preferred
Associates degree preferred or a combination of some college and equivalent work experience.
Knowledge of Microsoft Office Suite applications
Bi-lingual/multi-lingual in French Canadian or Spanish a plus

Associate degree preferred or a combination of some college and equivalent work experience.
Minimum of 3-years in a contact center environment preferred
Associates degree preferred or a combination of some college and equivalent work experience.
Knowledge of Microsoft Office Suite applications
Bi-lingual/multi-lingual in French Canadian or Spanish a plus experience.

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