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Business Office Customer Service Representative

4 months ago

Miami, United States Miami Jewish Health Full time
Job DescriptionJob Description

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketing and more. Join us now to do purposeful work with our diverse and respectful team.

 

Job Title: Business Office Customer Service Representative

 

Job Summary

This position is primarily responsible for managing incoming claims status inquiries, providing payment details (EOP). Answering emails from our Vendors and Providers, opening mail, mailing out checks and letters to Providers etc.

 

Essential Job Functions

  • Answering Phones and Emails: Respond to inquiries from healthcare providers and vendors, providing prompt and courteous assistance.
  • Billing and Invoicing Support: Generate provider payment details (EOP) and provide to vendor/provider requesting.
  • Reach out to Providers and Vendors to verify account information.
  • Manage and file paperwork related to client care, billing, and compliance including opening and distributing incoming mail. Complete scanning of documents to electronic sources.
  • Maintaining Client Records: Update and maintain accurate client records in the organization’s database, ensuring privacy and compliance with regulations.
  • Attends bi-weekly meetings to verify status on upcoming tasks and projects.
  • Additional tasks as assigned

 

Job Requirements

Education

High school diploma or equivalent; Associate degree Preferred.

 

Experience

Minimum two years of experience in customer services in the medical field in a fast-paced environment.

Must have experience handling a high call volume at different times of the day.

 

Licenses/Certifications

  • N/A

 

Abilities Required

  • Knowledge of Windows, Microsoft Outlook, Excel and Word are essential
  • Must be able to work independently and have good organizational skills
  • Essential to have people skills to always maintain highest level of professionalism
  • Must be fluent in English and Spanish reading, writing, and speaking in a professional manner.

 

Functional Demands

  • Normal working condition with adequate lighting and ventilation

 

Infectious Material Exposure

  • N/A

Organizational Expectations

  • Ensures that resident’s/patient’s rights are adhered to
  • Demonstrates professionalism and accountability
  • Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
  • Demonstrates excellent communication skills
  • Ensures confidentiality and security of patients’ medical information
  • Identifies and utilizes appropriate channels of communication
  • Able to speak, read and write English
  • Able to think and act calmly to meet unusual occurrences of the job
  • Adheres to the organization’s Mission, Vision and Values
  • Participates in departmental activities, meetings and in-services and follows established guidelines
  • Maintains a safe working environment

 

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Company DescriptionMiami Jewish Health is one of the largest healthcare providers in the southeast focused on our aging population. Our unique continuum of care on our 20+ acre campus located in the Buena Vista neighborhood of Miami, offers services that include short and long-term skilled nursing, a state-of-the art on-site dialysis center in partnership with DaVita, a 32-bed acute-care hospital, an ambulatory health clinic, an inpatient hospice unit in partnership with Seasons Hospice, a memory and research institute specializing in the treatment and support of those living with Alzheimer’s disease and other neurocognitive disorders, a multidisciplinary functional restoration program for the treatment of chronic pain, home health and home care services, and assisted and independent living. Additionally, we have the largest Program for All-Inclusive Care for the Elderly (PACE) in the state of Florida, with three locations in Dade County and one in Broward County.

Florida PACE Centers at Miami Jewish Health is one of the largest Programs for All-Inclusive Care for the Elderly (PACE) in the state of Florida. We currently serve over 900 participants spread over four locations: Hialeah, Westchester, Miramar, and our main campus in the Buena Vista neighborhood of Miami. PACE is a comprehensive, fully integrated, provider-based health program for those who require and a nursing home level of care. The PACE philosophy is centered on the belief that it is better for frail individuals and their families to be served in the community whenever possible. Although all PACE participants are eligible for nursing home care, 90 percent continue to live in the community.Company DescriptionMiami Jewish Health is one of the largest healthcare providers in the southeast focused on our aging population. Our unique continuum of care on our 20+ acre campus located in the Buena Vista neighborhood of Miami, offers services that include short and long-term skilled nursing, a state-of-the art on-site dialysis center in partnership with DaVita, a 32-bed acute-care hospital, an ambulatory health clinic, an inpatient hospice unit in partnership with Seasons Hospice, a memory and research institute specializing in the treatment and support of those living with Alzheimer’s disease and other neurocognitive disorders, a multidisciplinary functional restoration program for the treatment of chronic pain, home health and home care services, and assisted and independent living. Additionally, we have the largest Program for All-Inclusive Care for the Elderly (PACE) in the state of Florida, with three locations in Dade County and one in Broward County. \r
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Florida PACE Centers at Miami Jewish Health is one of the largest Programs for All-Inclusive Care for the Elderly (PACE) in the state of Florida. We currently serve over 900 participants spread over four locations: Hialeah, Westchester, Miramar, and our main campus in the Buena Vista neighborhood of Miami. PACE is a comprehensive, fully integrated, provider-based health program for those who require and a nursing home level of care. The PACE philosophy is centered on the belief that it is better for frail individuals and their families to be served in the community whenever possible. Although all PACE participants are eligible for nursing home care, 90 percent continue to live in the community.