Customer Service Representative

6 days ago

Torrance, United States System One Full time
Job DescriptionJob Description

                         Customer Service/Inside Sales Support Rep opportunity for a busy Children’s medical device manufacturer

OVERVIEW AND RESPONSIBILITY:

The Customer Service/Inside Sales Support Representative is the customer-facing support person via phones and email while also assisting the outside sales team. This role is vital in terms of order flow from the customer to production, on a daily basis.

KEY RESPONSIBILITIES:

·         Answer phones and assist customers with product selection and pricing

·         Quote prices and lead-time

·         Follow up on inquiries and orders

·         Enter orders into the system

·         Work with customers to achieve prompt approvals on outstanding orders

·         Work closely with shipping department to make sure orders ship on-time and per customer requirements

·         Work to build a solid account base of repeat customers

·         Assist with the return of products by issuing RA’s and ensuring company policies are adhered to

·         Develop relationships with Customers, Managers, Sales Representatives, Purchasing and Credit department to ensure day-to-day job efficiency

·         Work independently to help reach company sales goals and team goals

·         Other duties as assigned.

EXPERIENCE, SKILLS, EDUCATION AND ABILITIES:

·         2+ years customers service experience (preferably in a B2B environment)

·         High school diploma (some college preferred)

·         Proficient in Microsoft Word, Excel, and Outlook

·         Excellent phone skills with clear communication skills

·         Ability to handle a high volume of calls calmly and professionally

·         Ability to multi-task and meet deadlines while remaining organized

·         Exceptional attention to detail

·         Excellent time management and problem-solving skills

·         Possess a positive and motivated attitude

·         Team player as well as a strong independent worker

·         Professional and courteous, even under pressure

·         Self-starter with the desire to succeed

Team environment, definite room for advancement, excellent benefits, very stable company, company perks and events

Company DescriptionSystem One, the recruiting company for this client is a leader in staffing solutions and recruiting. Our team has collectively over 75 years of recruiting expertise. System One has national exposure with over 50 offices and clients in every state.

Each year, we place thousands of professionals in contract and direct hire roles with the nations top employers. Our recruiters have years of experience in professional, industrial and technical environments; thus, we have the contacts, experience and resources to make great career matches.Company DescriptionSystem One, the recruiting company for this client is a leader in staffing solutions and recruiting. Our team has collectively over 75 years of recruiting expertise. System One has national exposure with over 50 offices and clients in every state.\r
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Each year, we place thousands of professionals in contract and direct hire roles with the nations top employers. Our recruiters have years of experience in professional, industrial and technical environments; thus, we have the contacts, experience and resources to make great career matches.

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