Customer Service Representative

1 week ago

Torrance, California, United States Carrera Consulting Group Full time

Customer Service Representative

Location:
Inglewood, CA

Company:

A fantastic family-owned heating and air conditioning company in Inglewood, CA, renowned for its exceptional customer service and positive work culture.


Position Type:
Full-time

Hours:
Monday to Friday, 9:00 AM to 6:00 PM or potentially 10:00 AM to 7:00 PM. Opportunity for overtime during peak season (summer). Alternating Saturdays (every other Saturday with Monday off)


Are you passionate about providing top-notch customer service in a dynamic work environment? Join the team as a Customer Service Representative at a family-owned heating and air conditioning company in Inglewood, CA.

We take immense pride in delivering unparalleled service to our valued customers and fostering a supportive workplace culture where every team member thrives.


Responsibilities:

-
Customer Service Excellence: Serve as the first point of contact for customers, providing exceptional service over the phone and in-person. Address inquiries, resolve issues, and ensure customer satisfaction with every interaction.
-
Payment Processing: Efficiently handle payment transactions, ensuring accuracy and compliance with company policies and procedures.
-
Dispatch Coordination: Coordinate with field technicians to schedule appointments, dispatch service calls, and optimize technician routes for maximum efficiency.
-
Advocacy for Customers: Act as a liaison between customers and the company, advocating for customer needs and ensuring prompt resolution of any concerns or service issues.
-
Documentation and Record-Keeping: Maintain accurate records of customer interactions, service requests, payments, and other relevant information using our CRM system.
-
Team Collaboration: Collaborate closely with other team members, including technicians and administrative staff, to streamline processes and deliver seamless service to our customers.
-
Continuous Learning and Development: Participate in ongoing training and development initiatives to enhance your skills and knowledge of heating and air conditioning systems, customer service best practices, and company policies.

Qualifications:

  • Previous experience in customer service or a related field is preferred.
  • Previous experience in air conditioning and heating a HUGE PLUS
  • Excellent communication skills, both verbal and written.
  • Strong problemsolving abilities and a customercentric mindset.
  • Ability to multitask and prioritize tasks effectively in a fastpaced environment.
  • Eagerness to learn and grow within the company.
  • Must be reliable, punctual, and committed to providing exceptional service to our customers.

Benefits:

  • Competitive salary commensurate with experience.
  • Opportunities for career growth and advancement within the company.
  • Positive work environment with a supportive team culture.
  • Overtime opportunities during peak season (summer).
  • Comprehensive training and development programs.
  • Health benefits package and other perks.

Pay:
From $20.00 per hour

Expected hours: 44 per week

Experience level:

  • 1 year
  • 2 years

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Inperson
  • Office

Ability to Relocate:

  • Torrance, CA 90501: Relocate before starting work (required)

Work Location:
In person

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