Warranty & Quality Assurance Specialist
5 days ago
Description
We are a commercial fan manufacturer in Aurora, CO and are seeking a motivated individual to lead our warranty and quality assurance program. The primary focus for this position is to support our product and production quality through training, creation of production standards, corrective actions, and continual improvement and to provide customer warranty support. This is a hands-on role requiring tool experience and knowledge of machinery basics and good personal relationship skills.
Responsibilities
Quality Assurance
In conjunction with Operations and Project management:
- Create, monitor and assess in-process production metrics
- Investigate reports of production quality issues and ensure resolution
- Initiate and manage supplier corrective action requests
- Assist in developing and updating work instructions
- Train employees on quality standards
- Develop and maintain a nonconformity and action log aligned with ISO 9001 standards
Warranty Management
- Manage customer warranty requests and maintain a detailed warranty job database
- Work with engineering, production and sales to quickly resolve warranty related issues
- Perform on-site service requests: Troubleshooting and repair, commissioning, and maintenance
- Oversee contractors and service techs in field warranty operations
Aftermarket Parts
- Assist customers with aftermarket price quote requests and questions
- Manage shipping and freight
- Create instructions for on-site repairs. Work with engineering to develop drawings
Skills & Abilities Required
- Ability to work in a team setting is required
- Maintenance of customer relationships critical
- Keen attention to detail to ensure accuracy is required
- Self-starter, ability to work under minimal supervision is required
- Experience and familiarity with mechanical components and systems
- Experience with technical writing
- Experience reading mechanical and assembly drawings
- Good Windows administration computer skills including knowledge of Excel
- Travel as needed, less than 10% of time
- Must be able to lift, carry, and move 50 lbs
- Must be able to use stairs, ladders and equipment access in mechanical service areas.
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