Service Contract Specialist
4 weeks ago
- Group health insurance
- Dental insurance
- 401K and employer match contributions
- Primarily responsible for client annual service contracts that consist of services, products and subscription renewals
- Identify client service contracts that are expired or are soon to expire
- Renew all client service contracts when expired or expiring
- Draft and present service contract renewals to clients
- Consistently follow up with urgency to decision makers for service contract renewals until payment or purchase order is received
- Call and email clients to maintain a healthy and satisfactory relationship
- Document calls, emails and virtual meetings with clients in Salesforce
- Update Salesforce as you discover inaccurate data
- Manage and work cases in Salesforce
- Collaborate with Genesis sales and tech support teams to ensure transparency and team success
- 1-3 years of customer support, sales or contract management
- Results driven – Ensuring clients renew their service contracts on an annual basis
- Confident in multi-tasking
- Excellent in oral and written communication skills
- Ability to resolve client’s complaints and concerns
- Teamwork: Willingness to partner with colleagues/clients to reach a common goal with an optimistic and focused attitude
- Proficient in Microsoft Office Suites
- Proficient in Salesforce
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Construction Contract Support Specialist
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Service Contract Specialist
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Service Contract Specialist
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Service Contract Specialist
4 weeks ago
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Construction Contract Support Specialist
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Contracting Specialist
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Construction Contract Support Specialist
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Patient Service Specialist
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